Customer Service Specialist — Auto Service & Admin

Johnson Truck Center; Landover (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Monthly performance incentives

Relocation opportunities

401k with matching

Employee Assistance Program (EAP)

Paid holidays

Job summary

Johnson Truck Center in Landover, MD is seeking a Customer Service Representative to join the service team. You will provide administrative support, manage vehicle intake, open repair orders, coordinate with the shop, communicate repair costs and time estimates to customers, and handle billing.

Ideal candidates are organized, able to multi-task, and possess strong customer and communication skills. The position offers competitive pay, benefits, and opportunities for advancement within Indel

Qualifications

• Organized with ability to multi-task
• Good customer service and communication skills

Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Manage work in progress (WIP) and update customers daily
• Maintain open communication with technicians, management team and customers regarding job status
• Occasional driving is required

Job description

Johnson Truck Center in Landover, MD is seeking a Customer Service Representative to join the service team. You will provide administrative support, manage vehicle intake, open repair orders, coordinate with the shop, communicate repair costs and time estimates to customers, and handle billing.

Ideal candidates are organized, able to multi-task, and possess strong customer and communication skills. The position offers competitive pay, benefits, and opportunities for advancement within Indel