Intake Services Supervisor (Remote Optional)

State of Arizona; United States; Hybrid; USD 50,000 - 62,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays per yer

Health and dental insurance

Retirement plan

Life insurance and long-term-dis-

Short-term disability insurance

Deferred compensation plans

Supplemental life insurance

Job summary

Industrial Commission of Arizona is seeking a Customer Services Unit Supervisor in Phoenix to manage the Intake Unit, oversee workloads, and ensure timely processing across Wage Claim and related programs.

The role supports remote work within Arizona as needed, with a focus on performance measures and staff development. Must have strong supervisory and procedural skills and experience with high-volume processing.

Qualifications

• Time and case management across a high-volume intake unit.
• Strong written and verbal communication for public inquiries.
• Ability to analyze workflows and improve procedures.

Responsibilities

• Manage the Intake Unit workload across programs.
• Monitor workflow to ensure timely submissions.
• Address public inquiries promptly and accurately.
• Review work for accuracy and compliance.
• Supervise and evaluate Intake staff annually; initiate corrective actions.
• Draft and update standard work procedures; train staff.

Skills

Time and case management

Written communication

Verbal communication

Analytical skills

Organizational skills

Tools

Salesforce

Job description

Industrial Commission of Arizona is seeking a Customer Services Unit Supervisor in Phoenix to manage the Intake Unit, oversee workloads, and ensure timely processing across Wage Claim and related programs.

The role supports remote work within Arizona as needed, with a focus on performance measures and staff development. Must have strong supervisory and procedural skills and experience with high-volume processing.