Remote Public Benefits Adjudicator

State of Arizona; Phoenix (AZ); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health benefits

ASRS retirement

Remote work option within Arizona

10 paid holidays

Transit subsidy

Career advancement

Job summary

DEPARTMENT OF ECONOMIC SECURITY (DES) in Phoenix seeks an Adjudicator for the Unemployment Insurance Administration to review applications and determine eligibility through interactive interviews and data entry. The role supports DES’s mission to strengthen Arizonans’ lives.

This full-time temporary position includes in-office training for one year and may offer remote work within Arizona, with benefits eligibility and a focus on accurate, compassionate service to applicants.

Qualifications

• Knowledge of eligibility rules for public assistance programs and related casework.
• Strong customer service skills and ability to explain complex rules.
• Proficiency with computers and software for research and documentation.

Responsibilities

• Conduct interactive interviews to determine program eligibility.
• Process applications and compute or enter benefit data.
• Explain eligibility rules and assist applicants in completing forms.
• Monitor ongoing eligibility through updates and changes.
• Attend staff meetings and trainings.
• Answer client questions via in person, phone, or email communications.

Skills

Laws & regulations

Customer service

Computers & software

Written & verbal communication

Time management

Education

High School diploma or GED

Tools

Microsoft Office

Automated systems

Job description

DEPARTMENT OF ECONOMIC SECURITY (DES) in Phoenix seeks an Adjudicator for the Unemployment Insurance Administration to review applications and determine eligibility through interactive interviews and data entry. The role supports DES’s mission to strengthen Arizonans’ lives.

This full-time temporary position includes in-office training for one year and may offer remote work within Arizona, with benefits eligibility and a focus on accurate, compassionate service to applicants.