Remote Intake Supervisor – Home Infusion Operations (AZ)

Optum; United States; Remote; USD 50,000 - 89,000; Full time

Benefits offered by this job

Benefits package

401k plan

Equity stock purchase

Job summary

Optum, a global health services company, seeks an Intake Supervisor for a remote role based in Arizona. You will oversee the Front End Intake team for the Chandler, AZ Home Infusion branch, supervising at least 6 coordinators and supporting on-call coverage to ensure smooth operations.

Required: High School Diploma/GED; 3+ years in customer service and benefits verification; 2+ years of team lead experience in a remote environment; and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience required.
• 3+ years of benefits verification experience required.
• 2+ years of team lead or training experience required.
• 2+ years of leading remote teams in a remote environment.
• Proficiency with Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Supervise and motivate a work team while maintaining high standards.
• Respond to all questions regarding Benefit Verifications and Authorizations.
• Respond to provider inquiries escalated to the escalation and case resolution department.
• Lead by example with a positive, professional attitude that’s courteous and cheerful.

Skills

Customer service

Benefits verification

Remote team leadership

Microsoft Office

Education

High School Diploma/GED

Job description

Optum, a global health services company, seeks an Intake Supervisor for a remote role based in Arizona. You will oversee the Front End Intake team for the Chandler, AZ Home Infusion branch, supervising at least 6 coordinators and supporting on-call coverage to ensure smooth operations.

Required: High School Diploma/GED; 3+ years in customer service and benefits verification; 2+ years of team lead experience in a remote environment; and proficiency with Microsoft Office.