Remote Home Infusion Intake Supervisor – AZ Team Lead

Optum; Chandler (AZ); A distancia; USD 50.000 - 89.000; Jornada completa

Descripción de la vacante

Optum is seeking an Intake Supervisor for the Chandler, AZ Home Infusion branch. The role oversees at least 6 Intake Coordinators, handles acute/biologic referrals, performs chart audits, and supports front-end intake operations. This is a remote position with preference for Arizona residents.

The successful candidate will lead a remote team, ensure timely responses on verifications and authorizations, and participate in on-call coverage to keep the branch operating smoothly.

Formación

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 3+ years of Benefits Verification experience.
• 2+ years of team lead or training experience.
• 2+ years of leading and managing teams in a remote environment.
• Proficient with Outlook, Excel and Word.

Responsabilidades

• Supervise and motivate a work team while maintaining high standards.
• Respond to Benefit Verifications and Authorizations questions.
• Address provider inquiries escalated to resolution teams.
• Support front-end intake operations and on-call coverage.

Conocimientos

Customer service

Benefits verification

Team leadership

Remote management

Microsoft Office

Educación

High School Diploma/GED

Herramientas

Microsoft Office Suite

Descripción del empleo

Optum is seeking an Intake Supervisor for the Chandler, AZ Home Infusion branch. The role oversees at least 6 Intake Coordinators, handles acute/biologic referrals, performs chart audits, and supports front-end intake operations. This is a remote position with preference for Arizona residents.

The successful candidate will lead a remote team, ensure timely responses on verifications and authorizations, and participate in on-call coverage to keep the branch operating smoothly.