Remote Intake & Claims Unit Lead

Internal Careers; Phoenix (AZ); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Sick leave

Vacation with holidays

Health and dental insurance

Retirement plan

Life insurance

Job summary

The Industrial Commission of Arizona (ICA) Labor Division seeks a Customer Services Unit Supervisor to oversee the Intake Unit. The role may offer remote work within Arizona based on business needs and performance metrics.

Primary duties include workload management, workflow monitoring, staff supervision, and process improvement. Salary listed is $56,100.10 with benefits. Closing date: 11/24/2026.

Qualifications

• Experience supervising a unit handling high-volume claims and complaints.
• Knowledge of Arizona labor department statutes, rules, and policies preferred.
• Familiarity with administrative practices and personnel rules preferred.

Responsibilities

• Manage Intake Unit workload across programs.
• Monitor workflow for timely submissions and accuracy.
• Supervise Intake staff and perform annual evaluations.
• Draft and update standard work procedures.
• Prepare invoices and purchasing orders.
• Resolve difficult customer problems and adverse situations.
• Ensure public inquiries are addressed promptly.

Skills

Written communication

Time management

Verbal communication

Problem solving

Training development

Analytical skills

Organizational skills

Microsoft Office

Google Docs

Salesforce

Tools

Salesforce

Microsoft Office

Google Docs

Job description

The Industrial Commission of Arizona (ICA) Labor Division seeks a Customer Services Unit Supervisor to oversee the Intake Unit. The role may offer remote work within Arizona based on business needs and performance metrics.

Primary duties include workload management, workflow monitoring, staff supervision, and process improvement. Salary listed is $56,100.10 with benefits. Closing date: 11/24/2026.