Intake/Scheduling Representative

University of Nebraska Medical Center; Omaha (NE); Hybrid; USD 42,000 - 54,000; Full time

Job summary

University of Nebraska Medical Center is seeking a Scheduling Coordinator to serve as the key liaison among families, referring sources, and Munroe-Meyer Institute clinicians. You will coordinate the scheduling process for diagnostic evaluations and clinical services, ensuring smooth intake and referrals within a busy healthcare environment.

The ideal candidate has 3 years of general office experience, with exposure to clinical scheduling, intake, or referral coordination.

Qualifications

• 3 years of general office support experience, with at least 1 year in clinical scheduling, intake, referral coordination or related healthcare setting.
• Will consider related post-high school education in lieu of required experience.
• Familiarity with medical terminology and CPT/HCPCS coding is a plus.

Responsibilities

• Serve as primary liaison between families, referring sources, MMI staff and clinicians.
• Coordinate the scheduling process for diagnostic evaluations and clinical services.

Skills

Scheduling coordination

Customer service

Communication

Organizational skills

Multitasking

Education

High School diploma or equivalent

Post-secondary education in business (preferred)

Tools

Microsoft Outlook

EPIC

Microsoft Access

Excel

Word

PowerPoint

Job description

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Omaha, NE

Requisition Number

Staff_15082

Department

Business Unit

Reg-Temp

Reg-Temp Full-Time Regular

Work Schedule

Monday - Friday, 8:00AM - 5:00PM; Hours may vary

Remote/Telecommuting

Hybrid (part-time working on site, part-time working off-site)

Position Summary

Serves as the primary liaison between families, referring sources, Munroe-Meyer Institute staff and clinicians. Coordinates the MMI scheduling process for clients referred for diagnostic evaluation and clinical services.

Required and Preferred Qualifications

Required Education

High School education or equivalent

If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)

(Will consider related post high school education in lieu of required experience)

Required Experience

3 years

If any experience is required, please specify what kind of experience:

General office support experience of which one year must include experience in clinical scheduling, intake, referral coordination or related in a healthcare setting.

(Will consider related post high school education in lieu of required experience)

Required License

No

Required Computer Applications

Microsoft Outlook

Required Additional Knowledge, Skills and Abilities

• Knowledge of scheduling health care services. Ability to utilize clinical scheduling software.
• Strong communication skills necessary. Ability to communicate with people in a supportive capacity, and must be able to identify & triage health care needs. Excellent verbal and written communication skills required.
• Strong customer focus skills essential. Must be able to interface in a professional manner with individuals at all levels. Excellent telephone etiquette required.
• Demonstrated organizational skills with the ability to work independently and to prioritize workload and set deadlines
• Knowledge of medical and insurance terminology. Familiarity with medical billing such as CPT , HCPCS , ICD10 coding. Knowledge of Medicare, Medicaid and Third Party Insurance billing protocols and pre-authorization guidelines.
• Ability to remain calm and supportive and handle confidential matters discreetly.

Preferred Education

Relevant coursework/specialized training

If any degree/training is preferred, please specify the type:

Post high school education with course work in business.

Preferred Experience

Experience in health care service delivery coordination, and clinic scheduling

Preferred License

No

Preferred Computer Applications

Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint

Preferred Other Computer Applications

EPIC, Other clinical Scheduling software

Preferred Additional Knowledge, Skills and Abilities

• Knowledge of EPIC desirable.
• Preferred experience working with persons with disabilities, and interdisciplinary care teams.

Individuals who need accommodation during the online application or interview process may contact 402-559-4070 or [e-mail] to request an accommodation.