Client Services Coordinator - Medical Billing

Samaritan Center; Lancaster (Lancaster County); On-site; USD 40,000 - 52,000; Full time

Job summary

Samaritan Center is seeking a Client Services Coordinator with a billing focus to coordinate client intakes, manage billing, and handle school-based counseling referrals. The role involves greeting clients, answering phone inquiries, and supporting Samaritan’s team of therapists.

The position requires strong communication, interpersonal, and organizational skills, with experience in medical billing and EHR systems.

Qualifications

• 2+ years of medical billing experience.
• Experience with EHR systems (preferred).
• Experience working in a mental health setting.

Responsibilities

• Coordinate client intakes by gathering required information, scheduling with the appropriate therapist, verify insurance benefits, enter client information into the TherapyNotes database, and grant access to portal or mail paperwork.
• Prepare, review, and send client billing monthly.
• Follow up with client balances.
• Coordinate school-based counseling referrals including making contact, going through intake process, and updating roster.
• Greet clients at reception when front desk is unavailable; answer phones and greet visitors.
• Respond to information requests from clients and all phone inquiries regarding first appointments.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Analytical skills

Problem solving

Microsoft Office

Education

Medical billing experience

EHR experience

Mental health experience

Tools

TherapyNotes database

Job description

Job Overview

The Client Services Coordinator with a focus on billing is responsible for coordinating client intakes, managing billing, and handling school-based counseling referrals. This role also involves greeting clients, answering phone inquiries, and supporting Samaritan’s team of therapists.

Responsibilities

• Coordinates intakes by gathering required information, scheduling with appropriate therapist, verifying insurance benefits, entering client information into TherapyNotes database, and granting access to portal or mailing paperwork.
• Prepares, reviews, and sends client billing monthly.
• Follows up with client balances.
• Coordinates school-based counseling referrals including making contact, going through intake process, and updating roster.
• Greets clients at reception desk when front desk personnel are not available.
• Answers phone and greets visitors.
• Responds to information requests from clients.
• Responds to all phone inquiries regarding first appointments.
• Answers questions from new or existing clients.
• Other duties as assigned by Administrative Manager.

Skills & Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education & Experience

• Medical Practice Billing Experience: 2+ Years
• EHR Systems: 2 years+ (Preferred)
• Experience working in a mental health setting