Client Services & Medical Billing Coordinator

Samaritan Center; Lancaster (Lancaster County); On-site; USD 40,000 - 52,000; Full time

Job summary

Samaritan Center is seeking a Client Services Coordinator with a billing focus to coordinate client intakes, manage billing, and handle school-based counseling referrals. The role involves greeting clients, answering phone inquiries, and supporting Samaritan’s team of therapists.

The position requires strong communication, interpersonal, and organizational skills, with experience in medical billing and EHR systems.

Qualifications

• 2+ years of medical billing experience.
• Experience with EHR systems (preferred).
• Experience working in a mental health setting.

Responsibilities

• Coordinate client intakes by gathering required information, scheduling with the appropriate therapist, verify insurance benefits, enter client information into the TherapyNotes database, and grant access to portal or mail paperwork.
• Prepare, review, and send client billing monthly.
• Follow up with client balances.
• Coordinate school-based counseling referrals including making contact, going through intake process, and updating roster.
• Greet clients at reception when front desk is unavailable; answer phones and greet visitors.
• Respond to information requests from clients and all phone inquiries regarding first appointments.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Analytical skills

Problem solving

Microsoft Office

Education

Medical billing experience

EHR experience

Mental health experience

Tools

TherapyNotes database

Job description

Samaritan Center is seeking a Client Services Coordinator with a billing focus to coordinate client intakes, manage billing, and handle school-based counseling referrals. The role involves greeting clients, answering phone inquiries, and supporting Samaritan’s team of therapists.

The position requires strong communication, interpersonal, and organizational skills, with experience in medical billing and EHR systems.