Intake Assistant

Opti Staffing; Salem (OR); On-site; USD 63,039,000 - 68,770,000; Full time

Benefits offered by this job

Health benefits

PTO 120 hours

9 paid holidays

401(k)

Employee celebrations

Employee retreats

Team dinners

Job summary

Opti Staffing partners with a Salem, Oregon mental health practice to recruit an Intake Assistant. You will be the first point of contact for clients, handling screenings, intake forms, and coordinating with therapists and staff in a warm, organized environment.

This in-office, contract-to-hire role offers a Monday–Friday, 9:00 AM–6:00 PM schedule and a starting pay of $22–$24 per hour DOE with comprehensive benefits after conversion.

Qualifications

• At least 3 years of experience within mental health or behavioral health OR a Bachelor's degree in Psychology, Childhood Development, or a related field
• Strong communication and customer service skills
• Compassion and professionalism when interacting with clients and families
• Ability to handle sensitive and confidential information appropriately
• Strong organizational skills and attention to detail
• Experience with Microsoft Outlook and Excel
• Experience working with healthcare software is a plus
• DSP experience is a bonus
• Ability to work successfully within a collaborative team environment

Responsibilities

• Answer incoming phone calls and assist clients with questions
• Complete initial client screenings and intake processes
• Respond to emails and client inquiries
• Assist clients with forms, paperwork, and required documentation
• Maintain accurate files and administrative records
• Keep the waiting room welcoming, organized, and stocked
• Monitor office supplies and make sure the team has what they need
• Communicate with vendors when necessary
• Support therapists, interns, administrative staff, and leadership
• Assist with additional administrative responsibilities as needed

Skills

Strong communication

Customer service

Organizational skills

Microsoft Outlook

Excel

Healthcare software experience

Team collaboration

Experience in mental health

Education

Bachelor’s degree in Psychology, Childhood Development, or related field

Tools

None

Job description

Intake Assistant Location: Salem, OR Pay: $22-24hr to start DOE Schedule: Monday through Friday, 9:00 AM to 6:00 PM Type: Contract to Hire - Permanent - In Office!

Who We Are:

We are partnering with an established mental health counseling practice in Salem that is passionate about creating a welcoming, supportive environment where clients feel heard, respected, and cared for. This practice works with clients ages 4 and up and provides individual, group, and family counseling. Their philosophy is centered around inclusivity, dignity, respect, and making quality mental health care accessible to the people and families they serve. You will be joining a collaborative team of approximately 20 employees total including interns, therapists, and administrative professionals who genuinely care about their clients and each other. This is a team that celebrates birthdays, enjoys employee retreats and dinners throughout the year, and works closely together to create a positive environment. You will also work alongside an involved and supportive owner who truly cares about the team and the work they do.

What You'll Do:

As the Intake Assistant, you will often be one of the first people a new or existing client interacts with. We are looking for someone who is warm, organized, professional, compassionate, and comfortable helping people navigate the beginning stages of receiving mental health services.

• Answer incoming phone calls and assist clients with questions
• Complete initial client screenings and intake processes
• Respond to emails and client inquiries
• Assist clients with forms, paperwork, and required documentation
• Maintain accurate files and administrative records
• Keep the waiting room welcoming, organized, and stocked
• Monitor office supplies and make sure the team has what they need
• Communicate with vendors when necessary
• Support therapists, interns, administrative staff, and leadership
• Assist with additional administrative responsibilities as needed

What's In It for You:

This is more than an administrative position. You will be joining a team that genuinely cares about the work they do and the people they serve.

• Great health and dental benefits
• 120 hours of PTO
• 9 paid holidays each year
• 401(k)
• Employee celebrations and birthday recognition
• Employee retreats
• Team dinners and events throughout the year
• A collaborative environment
• The opportunity to work directly with a supportive and involved owner
• A long term opportunity within a growing mental health practice

What You Need to Have:

• At least 3 years of experience within mental health or behavioral health OR a Bachelor's degree in Psychology, Childhood Development, or a related field
• Strong communication and customer service skills
• Compassion and professionalism when interacting with clients and families
• Ability to handle sensitive and confidential information appropriately
• Strong organizational skills and attention to detail
• Experience with Microsoft Outlook and Excel
• Experience working with healthcare software is a plus
• DSP experience is a bonus
• Ability to work successfully within a collaborative team environment