Intake Representative - NH Neurospine - Full Time

Elliot Health System; Bedford (NH); Vor Ort; USD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health, dental, prescription, and vis​

403(b) Retirement Savings Plan

Tuition Reimbursement and career Adv.

Welliot Health Center access

Zusammenfassung

Elliot Health System in Bedford, NH is seeking an experienced patient referral coordinator to independently manage the new patient office. You will respond to potential new patients and referring offices, process referrals, schedule appointments, and ensure records are complete in Epic.

Daily duties include verifying demographics and insurance, organizing and tracking referrals, coordinating with providers, and maintaining logs.

Qualifikationen

• High school diploma or equivalent required.
• Minimum 3 years of related medical office experience.
• Minimum 1 year medical terminology.
• Proficient in Microsoft Office and navigating Epic EMR.

Aufgaben

• Processes all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assists potential new patients and referring offices with new patient process, with high volume of phone contact and electronic or faxed information.
• Answers and screens incoming calls/inquiries and directs where appropriate.
• Verifies demographics and insurance, organizes and completes new patient referral forms per department guidelines.
• Requests prior medical records, tests, and referrals and ensures information is received prior to appointment.
• Keeps track of referrals at various stages and follows up on pending issues.
• Verifies accuracy of information in patient demographics, hospital number, insurance, and history.
• Researches Epic patient records for historical information.
• Provides status on new patient referrals using Epic messaging and documents updates.
• Notifies Manager of urgent requests for review and ensures records are available.
• Establishes and maintains logs/records to track referral production.
• Reviews compliance policy and reminder process with patients.
• Completes MINI registration in EPIC and schedules patients with appropriate providers.

Kenntnisse

Microsoft Office

Epic EMR

Detail oriented

Communication skills

Multitasking

Ausbildung

High school diploma

Tools

Epic EMR

Jobbeschreibung

About the Job:

Independently manage the new patient office, often serving as initial introduction to Elliot Health System, responding to potential new patients as well as providers and referring offices who are requesting services within the Health System.

What You’ll Do:

• Processes all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assists potential new patients and referring offices with new patient process, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.
• Obtains and verifies demographic and coverage information, organise, ensure accuracy, and complete new patient referral form following department guidelines for each new patient.
• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keeps track of each referral at various stages of completion and continually following up on pending issues.
• Verifies accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.
• Conducts research in Epic patient records for historical information.
• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notifies Manager of any urgent incoming requests for review and ensures records are available.
• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.
• Reviews our compliance policy and reminder process with the patient.
• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Who You Are:

• Ability to multi-task and manage competing priorities, many of which must be tracked and followed up on.
• Able to meet the accuracy and detail requirements for this job.
• Must be able to work under pressure in a consistently busy area.
• Ability to use independent judgment and critical reasoning to determine appropriate procedures to use or systems to access for any given situation.
• Must be able to work all shifts on site.

Job Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum of three (3) years of related medical office experience. Minimum 1-year medical terminology.
• Skills: Proficient in Microsoft Office; Proficient in navigating Epic electronic medical record; Detail oriented with strong organizational and communication skills necessary in all aspects of the new patient process.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay and earned time accrual plan
• Tuition Reimbursement and career advancement opportunities
• 403(b) Retirement Savings Plan
• Supplemental benefits, including access to the Welliot Health Center
• And more!

Work Schedule:

Monday to Friday 8:00 a.m. to 5:00 p.m.