Patient Service Representative- Home Medical Equipment- Per Diem

20 Elliot Hospital of the City of Manchester; Manchester (NH); On-site; USD 28,000 - 36,000; Full time

Job summary

SolutionHealth is seeking an on-site New Patient Referral Coordinator to independently manage the new patient office, acting as the initial contact for Elliot Health System. You will process referrals, contact patients to schedule, verify demographics, and handle records requests within Epic.

You will multitask in a busy environment, ensure accuracy, and maintain logs for production tracking. Per Diem, varied schedule, on-site role across shifts.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) years of medical office-related experience.
• Proficient in Microsoft Office; Proficient in navigating Epic electronic medical records.
• Detail oriented with strong organizational and communication skills.

Responsibilities

• Process all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assist potential new patients and referring offices with new patient processes, with high volume phone contact and electronic/faxed information.
• Answer and screen incoming calls/inquiries and direct as appropriate.
• Verify demographics, insurance information, and complete new patient referral forms per guidelines.
• Request prior medical records, testing, referrals and ensure information is received before appointments.
• Track referrals at various stages and follow up on pending issues.
• Maintain logs and records to track production for referral office.

Skills

MS Office

Epic EMR

Detail-oriented

Education

High school diploma or equivalent

Job description

Come work at the best place to give and receive care! Job Description: About the Job: Independently manage the new patient office, often serving as initial introduction to Elliot Health System, responding to potential new patients as well as providers and referring offices who are requesting services within the Health System.

What You’ll Do:

• Process all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assists potential new patients and referring offices with new patient processes, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.
• Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral forms following department guidelines for each new patient.
• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keeps track of each referral at various stages of completion and continually following up on pending issues.
• Verifies accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.
• conducts research in Epic patient records for historical information.
• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notifies Manager of any urgent incoming requests for review and ensure records are available.
• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.
• Reviews our compliance policy and reminder process with the patient.
• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Who You Are:

Ability to multi-task and manage competing priorities, many of which must be tracked and followed up on. Able to meet the accuracy and detail requirements for this job. Must be able to work under pressure in a consistently busy area. Ability to use independent judgment and critical reasoning to determine appropriate procedures to use or systems to access for any given situation. Must be able to work all shifts on site.

Job Qualifications

Education: High school diploma or equivalent required.

Experience: Minimum of three (3) years of medical office-related experience.

Skills: Proficient in Microsoft Office; Proficient in navigating Epic electronic medical records; Detail oriented with strong organizational and communication skills necessary in all aspects of the new patient process.

Work Shift: Per Diem, varied schedule

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.