Intake Representative II - Outpatient Rehab Rivers Edge - Full Time

Elliot Health System; Manchester (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition Reimbursement

Job summary

Elliot Health System is seeking an experienced medical office professional to independently manage the new patient office, serving as the initial contact for potential patients and referring offices within the health system.

The role involves heavy referral processing, patient scheduling, and EPIC navigation, with a focus on accuracy, compliance, and efficient patient flow. Orthopedic rehab experience is preferred, and a full-time 40-hour schedule is offered.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) years of related medical office experience.
• Orthopedic rehab experience preferred.

Responsibilities

• Process all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assist potential new patients and referring offices with new patient process, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answer and/or screen all incoming calls/inquiries and direct elsewhere as appropriate.
• Obtain and verify demographic and coverage information, organize, ensure accuracy, and complete new patient referral form following department guidelines for each new patient.
• Request prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keep track of each referral at various stages of completion and continually follow up on pending issues.
• Verify accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.
• Conduct research in Epic patient records for historical information.
• Provide accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notify Manager of any urgent incoming requests for review and ensure records are available.
• Follow specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establish and maintain all logs, records, or other file systems necessary to accurately track production for referral office.
• Review our compliance policy and reminder process with the patient.
• Complete a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

Skills

Microsoft Office

Epic EMR

Detail oriented

Organizational skills

Communication

Education

High school diploma or equivalent

Tools

Epic EMR

Microsoft Office

Job description

40 Hours a week Variable - Days with one evening - Monday until 7PM | Rehab at Rivers Edge on Queen City Ave Manchester NH

About the Job:

Independently manage the new patient office, often serving as initial introduction to Elliot Health System, responding to potential new patients as well as providers and referring offices who are requesting services within the Health System.

What You’ll Do:

• Processes all incoming referrals for new and existing patients and contact patients to schedule appointments.
• Assists potential new patients and referring offices with new patient process, with a large volume of phone contact and electronic and/or faxed new patient information.
• Answers and/or screen all incoming calls/inquiries and directs elsewhere as appropriate.
• Obtains and verifies demographic and coverage information, organize, ensure accuracy, and complete new patient referral form following department guidelines for each new patient.
• Requests prior medical records, testing, and referrals and ensure information is received prior to appointment.
• Keeps track of each referral at various stages of completion and continually following up on pending issues.
• Verifies accuracy of information by identifying patient’s demographics, hospital number, insurance, and patient history.
• Conducts research in Epic patient records for historical information.
• Provides accurate and up-to-date status on all new patient referrals using Patient Message function in Epic to continually document information.
• Notifies Manager of any urgent incoming requests for review and ensures records are available.
• Follows specified procedures for dispatching finished referrals to designated person(s) for approval to either book appointments or notify referring providers of denials.
• Establishes and maintains all logs, records, or other file systems necessary to accurately track production for referral office.
• Reviews our compliance policy and reminder process with the patient.
• Completes a MINI registration within the EPIC system, scheduling the patient with appropriate provider.

What You Need

• Education: High school diploma or equivalent required.
• Experience: Minimum of three (3) years of related medical office experience. Previous orthopedic rehab experience preferred.
• Skills: Proficient in Microsoft Office; Proficient in navigating Epic electronic medical record; Detail oriented with strong organizational and communication skills necessary in all aspects of the new patient process. Knowledge of InfectionControl Standards.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay and earned time accrual plan
• Tuition Reimbursement and career advancement opportunities
• 403(b) Retirement Savings Plan
• Supplemental benefits, including access to the Welliot Health Center

And more!

Work Schedule: 40 hours Mon-Friday, one evening until 7:00pm (Monday)