Intake & Recovery Case Manager

YMCA of Greater Cleveland; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free YMCA membership

Employee discounts

Comprehensive Benefits Plan

Paid vacation

Job summary

YMCA of Greater Cleveland seeks an Intake Specialist to screen and admit residents, conduct assessments, and provide crisis intervention and case management. You will screen referrals, coordinate with the Clinical Director, and support residents from admission through transition to continuing recovery programs.

This role requires experience in intake and counseling, awareness of homelessness and chemical dependency issues, and a commitment to YMCA core values.

Qualifications

• Three years post-secondary education in Human Services and/or Chemical Dependency required.
• Bachelor’s Degree in Psychology, Social Work or related field preferred.
• Preferences: 3+ years’ experience in social service field, intake, screening and assessment.

Responsibilities

• Answer the intake hotline, return missed calls, and respond to referral messages.
• Provide admission eligibility screenings for Y-Haven, Open Door, and Rising Hope.
• Identify comorbid conditions, such as chronic physical and mental illness.
• Provide intake, admission, assessment, and orientation services to new residents.
• Provide case management services as needed to prospective residents.
• Provide individual case management, counseling, and crisis intervention services to a caseload of former residents.
• Facilitate outpatient group counseling with current and former residents.
• Coordinate with Clinical Director on all critical clinical issues.
• Participate in daily team meetings, quality assurance meetings, in-service trainings and coordination meetings.

Skills

Intake experience

Screening & assessment

Case management

Communication skills

Education

Three years post-secondary education in Human Services and/or Chemical Dependency

Bachelor’s Degree in Psychology, Social Work or related field (preferred)

Tools

EMR systems

Job description

YMCA of Greater Cleveland seeks an Intake Specialist to screen and admit residents, conduct assessments, and provide crisis intervention and case management. You will screen referrals, coordinate with the Clinical Director, and support residents from admission through transition to continuing recovery programs.

This role requires experience in intake and counseling, awareness of homelessness and chemical dependency issues, and a commitment to YMCA core values.