Intake & Recovery Services Specialist

YMCA; Cleveland, Northern (OH, KY); Hybrid; USD 40.000 - 64.000; Vollzeit

Zusammenfassung

The YMCA of Greater Cleveland is seeking an Intake Specialist for Y-Haven to support admissions, referrals, and outreach.

You will conduct screenings, coordinate with the Clinical Director, provide case management and SUD counseling, and help former residents maintain recovery. This role requires compassionate communication and the ability to screen across shelters, jails, hospitals, and shelters, ensuring accurate records in AWARDS EMR and participating in team and QA meetings.

Qualifikationen

• Three years post-secondary education in Human Services and/or Chemical Dependency required.
• Bachelor’s Degree in Psychology, Social Work or related field preferred.
• Extensive knowledge of issues affecting the homeless population, chemical dependency and mental illness is necessary.
• Preferences: 3+ years’ experience in social service field, intake, screening and assessment.

Aufgaben

• Answer the intake hotline, return missed calls, and respond to referral messages.
• Provide admission eligibility screenings for Y-Haven, Open Door, and Rising Hope.
• Identify comorbid conditions, such as chronic physical and mental illness.
• Provide intake, admission, assessment, and orientation services to new residents.
• Provide case management services as needed to prospective residents preparing for admission.
• Provide individual case management, counseling, and crisis intervention services to a caseload of former residents who remain clinically active after leaving residency.
• Facilitate Outpatient group counseling with current and former residents who have completed IOP.
• Coordinate with Clinical Director on all critical clinical issues.
• Participate in daily team meetings, quality assurance meetings, in-service trainings and coordination meetings.

Kenntnisse

Intake screening

Case management

SUD counseling

Crisis intervention

Communication skills

Ausbildung

Three years post-secondary education in Human Services and/or Chemical Dependency Required

Bachelor’s Degree in Psychology, Social Work or related field preferred

Jobbeschreibung

The YMCA of Greater Cleveland is seeking an Intake Specialist for Y-Haven to support admissions, referrals, and outreach.

You will conduct screenings, coordinate with the Clinical Director, provide case management and SUD counseling, and help former residents maintain recovery. This role requires compassionate communication and the ability to screen across shelters, jails, hospitals, and shelters, ensuring accurate records in AWARDS EMR and participating in team and QA meetings.