Intake Specialist (Y-Haven)

YMCA; Cleveland, Northern (OH, KY); Hybrid; USD 40,000 - 64,000; Full time

Job summary

The YMCA of Greater Cleveland is seeking an Intake Specialist for Y-Haven to support admissions, referrals, and outreach.

You will conduct screenings, coordinate with the Clinical Director, provide case management and SUD counseling, and help former residents maintain recovery. This role requires compassionate communication and the ability to screen across shelters, jails, hospitals, and shelters, ensuring accurate records in AWARDS EMR and participating in team and QA meetings.

Qualifications

• Three years post-secondary education in Human Services and/or Chemical Dependency required.
• Bachelor’s Degree in Psychology, Social Work or related field preferred.
• Extensive knowledge of issues affecting the homeless population, chemical dependency and mental illness is necessary.
• Preferences: 3+ years’ experience in social service field, intake, screening and assessment.

Responsibilities

• Answer the intake hotline, return missed calls, and respond to referral messages.
• Provide admission eligibility screenings for Y-Haven, Open Door, and Rising Hope.
• Identify comorbid conditions, such as chronic physical and mental illness.
• Provide intake, admission, assessment, and orientation services to new residents.
• Provide case management services as needed to prospective residents preparing for admission.
• Provide individual case management, counseling, and crisis intervention services to a caseload of former residents who remain clinically active after leaving residency.
• Facilitate Outpatient group counseling with current and former residents who have completed IOP.
• Coordinate with Clinical Director on all critical clinical issues.
• Participate in daily team meetings, quality assurance meetings, in-service trainings and coordination meetings.

Skills

Intake screening

Case management

SUD counseling

Crisis intervention

Communication skills

Education

Three years post-secondary education in Human Services and/or Chemical Dependency Required

Bachelor’s Degree in Psychology, Social Work or related field preferred

Job description

GENERAL FUNCTION:

The Intake Specialist serves individuals before they come to Y-Haven and after they leave. The Intake Specialist also reviews referrals, conducts outreach, screens and admits individuals to Y-Haven and is responsible for helping Y-Haven meet its census goals. This position also provides SUD Counseling and Case Management services to help former residents with their recovery and with preventing homelessness.

ESSENTIAL FUNCTIONS:

• Answer the intake hotline, return missed phone calls, and respond to referral messages left in the intake email account.
• Provide admission eligibility screenings for Y-Haven, Open Door, and Rising Hope.
• Identify comorbid conditions, such as chronic physical and mental illness.
• Provide intake, admission, assessment, and orientation services to new residents.
• Provide case management services as needed to prospective residents preparing for admission.
• Provide individual case management, counseling, and crisis intervention services to a caseload of former residents who remain clinically active after leaving residency.
• Facilitate Outpatient group counseling with current and former residents who have completed IOP.
• Coordinate with Clinical Director on all critical clinical issues.
• Participate in daily team meetings, quality assurance meetings, in-service trainings and coordination meetings.

Administrative:

• Maintain accurate and thorough records for all clients served in the AWARDS electronic health record. Record all service activities by entering progress notes in the Y-Haven Electronic Medical Record.
• Assist in supplying data for and creating reports.
• Establish and maintain regular collaborative relationships with social service organizations and program s that current and former residents may utilize for employment, housing, continuing recovery and other needs.

Program:

• Recruit residents for Y-Haven, Rising Hope, and Open Door. Conduct screening and assessments wherever clients are located as needed, including emergency shelters, detox units, streets, jails, prisons, hospitals, etc. Visit shelters and detox programs as needed to interview program candidates.
• Recruit residents who have recently left or are preparing to leave Y-Haven, Rising Hope, and Open Door for the Continuing Recovery program.
• Provide triage assessments and/or collect existing assessments for all new residents at admission.
• Provide comprehensive diagnostic assessments or diagnostic assessment updates within seven (7) days of admission for all new residents whose assessments are not available at admission.
• Assist Clinical Director in ensuring that bed capacity is 90% or above at Y-Haven, Open Door, and Rising Hope.

Rising Hope.

• Facilitate Intensive Outpatient Program (IOP) groups on a limited, as needed basis.
• Monitor medication self-administration for residents on a limited, as needed basis.
• Provide direct reimbursable clinical services 40% of each workday.
• Be visibly involved w/ clients, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA’s core values of caring, honesty, respect and responsibility.
• Follow all established policies and procedures, including but not limited to, safety practices and personnel policies.
• Participate in and support association events and fund raising activities.
• Maintain a clean and orderly work environment.
• Secure required trainings and/or certifications necessary for the position.
• Responsible for following the child abuse and neglect reporting process including completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-Kids) and notifying your immediate Supervisor, Branch Executive, Risk Management and Human Resources Department (s). All employees of the YMCA of Greater Cleveland are mandated reporters for any signs or suspicion of child abuse and neglect.
• Other duties as assigned by supervisor.

QUALIFICATIONS:

Education and Experience:

• Three years post-secondary education in Human Services and/or Chemical Dependency Required.
• Bachelor’s Degree in Psychology, Social Work or related field preferred.
• Extensive knowledge of issues affecting the homeless population, chemical dependency and mental illness is necessary.
• Preferences: 3+ years’ experience in social service field, successful experience in intake, screening and assessment.

Professional Certification(s):

• Certified Chemical Dependency Assistant (CDCA) required. LCDCIII, LPC or LSW Preferred
• CPR, First Aid, AED certifications and Child Abuse Prevention training within 30 days of hire date.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to talk and actively listen to clients, staff, and volunteers.
• Ability to sit, stand, walk, reach, stoop, kneel and bend for long periods of time.
• Ability to lift and/or move up to 25lbs.
• Ability to work in a moderate to noisy work environment.