Intake Receptionist

Toi Health; The Villages (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Toi Health is seeking an Intake Receptionist to greet patients and visitors at the front desk and on the phone. This role supports patient intake, scheduling, and front desk operations in a busy clinical setting.

The ideal candidate has a high school diploma and strong customer service and communication skills, with the ability to multitask in a fast-paced environment. Training on practice management software is preferred, and travel to TOI locations may be required.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year customer service experience preferred but not required.
• Experience with practice management software is desirable.
• Excellent customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Greets visitors entering the practice and directs or escorts them to specific destinations.
• Performs timely assessment of individual needs and provides prompt response with appropriate resources.
• Completes patient intake screening including obtaining and documenting all needed information for appointments.
• Checks patients in for appointments and communicates any expected delays in physician clinics.
• Answer, screen and forward incoming phone calls, providing information and taking messages.
• Uses discretion and independent judgment in handling patient complaints and forwards to appropriate administrative staff.
• Other duties as assigned

Skills

Excellent customer service

Fast-paced environment

Multitasking

Excellent communication

Computer skills

Education

High School Diploma or equivalent

Tools

Practice management software

Job description

Description

The Intake Receptionist role is responsible for greeting all patients and visitors to the practice at front desk and/or on the phone.

JOB OVERVIEW:

The Intake Receptionist role is responsible for greeting all patients and visitors to the practice at front desk and/or on the phone.

ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Greets visitors entering the practice and directs or escorts them to specific destinations. Ensures that reception area is presentable for visitors, as necessary.
• Performs timely assessment of individual needs and provides prompt response with appropriate resources.
• Completes patient intake screening including obtaining and documenting all needing information for all appointments.
• Checks patients in for appointments and communicates any expected delays in physician clinics.
• Answer, screen and forward incoming phone calls, providing information and taking messages.
• Using discretion and independent judgment in handling patent complaints received documents and forwards to appropriate administrative staff.
• Other duties as assigned

Requirements

QUALIFICATIONS/LICENSE:

None

EDUCATION:

High School Diploma or equivalent

EXPERIENCE:

Minimum one year customer service experience preferred but not required

SKILLS:

• Excellent customer service skills.
• Comfortable working in fast paced environment.
• Ability to multitask
• Excellent communication skills, both verbal and written.
• Proficient with computer skills including experience with practice management software desired.

PHYSICAL REQUIREMENTS:

The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
• Occasionally lift and/or move over 25 pounds.
• Fine hand manipulation (keyboarding).
• Travel may be required to existing or new TOI locations.