Intake Ops Lead - Long-Term Care Pharmacy

Clarest Health OHIO, LLC; Oklahoma City (OK); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Telemedicine

Paid Time Off

401(k) with company match

Life Insurance

FSAs & HSAs

Employee Referral Bonus

Pet Insurance

Legal Insurance

Job summary

Clarest Health is seeking an Intake Senior Team Lead to oversee resident admissions and ensure timely access to pharmacy services in Oklahoma City. You will supervise intake operations, coach staff, manage census updates, and coordinate with facilities and pharmacy teams to maintain continuity of care.

This role blends operational leadership with healthcare workflow expertise, driving process improvements, maintaining compliance, and delivering exceptional service to residents, facilities, and

Qualifications

• High school diploma or GED required.
• Minimum 5 years of supervisory or team lead experience in pharmacy intake, admissions, customer service, or operations.
• Experience managing staffing, leading process improvement, and supporting quality assurance initiatives.
• Proficiency in Microsoft Excel, Word, and Outlook is required.

Responsibilities

• Lead, coach, and support Intake team members to achieve quality, service, and productivity goals.
• Oversee resident admissions, census updates, discharges, and onboarding activities for long-term care facilities.
• Serve as the primary escalation point for complex intake, facility, and operational issues.
• Monitor team performance, workload distribution, and key departmental metrics.
• Create and manage team schedules to ensure appropriate staffing and coverage.
• Coordinate onboarding activities, including facility setup, EHR access requests, and admission workflow management.
• Ensure timely completion of admission queues, DocuTrack triage, and resident record updates.
• Partner with account managers, pharmacy teams, billing teams, and facility contacts to resolve issues and support service excellence.
• Review reports and workflows to ensure billing timelines, documentation standards, and service-level expectations are met.
• Identify operational bottlenecks and implement workflow improvements that enhance efficiency and accuracy.
• Support hiring, onboarding, training, coaching, and employee development activities.
• Maintain compliance with company policies, pharmacy regulations, privacy requirements, and quality standards.

Skills

Leadership

Customer service

Process improvement

Quality assurance

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Clarest Health is seeking an Intake Senior Team Lead to oversee resident admissions and ensure timely access to pharmacy services in Oklahoma City. You will supervise intake operations, coach staff, manage census updates, and coordinate with facilities and pharmacy teams to maintain continuity of care.

This role blends operational leadership with healthcare workflow expertise, driving process improvements, maintaining compliance, and delivering exceptional service to residents, facilities, and