Intake Operations Specialist (Hybrid)

ADP, Inc.; Town of Saugerties (NY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Health, dental, vision coverage

Paid time off & holidays

Paid birthday/work anniversary days

Company-provided equipment

Short-term & long-term disability

Job summary

Imedview, a claims and litigation service partner, seeks an Intake Administrator (Hybrid) to manage the flow of incoming client requests at the start of the medical records retrieval process. You will review and organize requests, verify information, enter data into our systems, and coordinate assignments within the Intake team.

The role emphasizes workflow coordination, prioritization, and collaboration with Intake Coordinators and team leads to ensure timely processing and adherence to service

Qualifications

• 1-3 years in healthcare administration, medical records, or related fields preferred
• Experience handling multi-channel communications (phone, email)
• Strong organizational and time-management skills
• Attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Proficient with Microsoft Office (Outlook, Word, Excel) and ability to learn proprietary software
• Excellent written and verbal communication; ability to work independently and with a team

Responsibilities

• Monitor shared email inbox and review client service requests, authorizations, and supporting documentation
• Check requests for completeness and accuracy; follow up as needed
• Confirm receipt and communicate with clients, facilities, and internal teams
• Enter eligible service requests into our software within timelines
• Upload and maintain accurate documentation and case records
• Review and process Intake tasks within the Document Queue
• Resolve missing-information issues before processing
• Prioritize work based on client requirements and deadlines
• Assign requests to appropriate intake coordinators and balance workload

Skills

Healthcare administration

Medical records

Customer service

Microsoft Office

Communication

Time management

Team collaboration

Job description

Imedview, a claims and litigation service partner, seeks an Intake Administrator (Hybrid) to manage the flow of incoming client requests at the start of the medical records retrieval process. You will review and organize requests, verify information, enter data into our systems, and coordinate assignments within the Intake team.

The role emphasizes workflow coordination, prioritization, and collaboration with Intake Coordinators and team leads to ensure timely processing and adherence to service