Intake Receptionist

KrocQuincy; Battle Creek (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

The Salvation Army Intake Receptionist supports the mission by greeting guests, screening requests, and prioritizing needs to determine urgency. The role schedules appointments, provides information and referrals, and coordinates next steps to mediate crises.

Responsibilities include maintaining records, staying current with program requirements, and delivering strong customer service in a front-desk setting; experience in social services and bilingual ability are preferred.

Qualifications

• High school diploma or GED or equivalent.
• Experience in a call center or front desk (preferred).
• Bi-lingual English and Spanish (preferred).
• Experience working with low-income populations (preferred).
• One-year experience in social work or social service (desired).

Responsibilities

• Greet guests and provide excellent customer service.
• Screen for in-kind and financial needs; assess urgency of matter.
• Provide information and referrals and schedule appointments.
• Identify resources and next steps to address needs.
• Stay up-to-date with program requirements and community trends.
• Maintain records and data for reporting.
• Perform other duties as assigned.

Skills

Customer service

Multilingual communication

Professional communication

Ethics & confidentiality

Education

High school diploma or GED

1 year in social work or social service (desired)

Tools

Microsoft Office 365

Teams

SharePoint

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary: The Intake Receptionist supports the mission of The Salvation Army by responding to, screening and prioritizing requests for assistance to determine primary need and urgency of need. The Intake Receptionist facilitates assistance, schedules appointments, and provides information and referrals with the goal of mediating crises.

• Provides excellent customer service by greeting and responding to guests in-person or via phone
• Conducts screenings for in-kind and financial needs; determining and discerning primary need and urgency of matter
• Provides program information and referrals and schedules appointments
• Identifies resources and next steps that are available to address needs
• Stays up-to-date with program requirements and trends in the community
• Maintains records and statistical data; providing information for reports as requested
• Perform other duties as assigned

Qualifications:

Education/Experience:

• High school diploma or GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Experience in a call center or front desk role (preferred)
• Bi-lingual English and Spanish (preferred)
• Experience working with low-income populations (preferred)
• One-year experience in social work or social service field (desired)

Skills, Knowledge & Abilities:

• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Complete Caseworker Certification Program within 120 days of hire

Computer Skills:

• Basic skills in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Willingness to learn new software as needed

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed

Additional Information

The Salvation Army offers the following benefits:

• Health Care Benefits which include:
• AFLAC
• Voluntary life insurance benefits
• Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.
• Vesting starts after three years of employment, 100% vested after five years of employment
• The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
• Employee Discounts
• Paid Time Off which includes:
• Sick days begin accruing the first of the month following 30 days of employment and you may begin to use accrued sick days once available.
• Up to (6) earned sick days per year may be used as discretionary days.
• Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
• The accrual rate is based upon years of service and approved hours worked.
• You will receive up to 2 personal days per year based on date of hire.
• Birthday off with pay.
• Paid holidays are effective immediately