Family Engagement Specialist (2640)

Bakerripley; Cedar Park, San Marcos (TX, TX); Sur place; USD 34 000 - 37 000; Plein temps

Résumé du poste

BakerRipley in Cedar Park, TX is seeking a Family Engagement Specialist (FES) to communicate with customers about eligibility, documentation, and CCS program information. The role includes reviewing records, performing calculations, and data entry in databases.

Strong customer service and organizational skills are essential. The FES collaborates with team members, serves diverse communities, and prefers bilingual English/Spanish.

Qualifications

• Establishes rapport and credibility with customers and providers through professional, respectful service.
• Communicates about eligibility issues, documentation, complaints, and CCS program information.
• Explains early childhood development resources and local community resources.
• Performs QA reviews of customer eligibility by verifying documentation.
• Calculates parent's income and share of cost.
• Enters data into databases accurately and timely.
• Maintains orderly, complete customer files.
• Takes action to resolve customer and provider complaints.
• Other duties as assigned.

Responsabilités

• Establishes rapport and credibility with customers and providers through professional, respectful service.
• Communicates about eligibility issues, documentation requirements, customer complaints, actions taken by CCS, and program information.
• Provides information about early childhood development resources and community resources.
• Performs Quality Assurance reviews of customer eligibility by verifying documentation.
• Performs calculations to determine income and share of cost.
• Enters and maintains customer data in databases accurately and timely.
• Addresses and resolves customer and provider complaints.

Connaissances

Word

Excel

Outlook

Writing

Calculations

Instructions interpretation

Formation

Bachelor's Degree

Description du poste

Job Details: Job Location: 715 Rural Capital - Cedar Park, TX 78613, Position Type: Full-Time, Education Level: Bachelors Deg. or Equivalent Experience, Salary Range: $24.50 - $26.62 Hourly, Travel Percentage: Minimal Local Travel (up to 10%), Job Category: Administration & Support Services, Job Summary

Family Engagement Specialist (FES)

Family Engagement Specialist (FES) communicates with customers regarding eligibility issues, documentation requirements, customer complaints, actions taken by Child Care Services (CCS) regarding their case as well as provide information about the CCS program, early childhood development resources and other resources that are available within the customer’s community. FES provides quality assurance reviews of the eligibility determination process during initial eligibility and redeterminations by reviewing and verifying records and performing mathematical calculations based on documented data such as pay stubs or financial reports. FES works in an office environment, is organized and prepared, communicates in a professional and courteous manner and collaborates with team members and management. FES is sensitive toward working with diverse cultures, and can articulate clearly with assertiveness. Bilingual in English and Spanish is preferred.

Qualifications: Core Duties and Responsibilities

• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
• Communicates with customers regarding eligibility issues, documentation requirements, customer complaints, actions taken by Child Care Services (CCS) regarding their case as well as provide information about the CCS program
• Knowledgeable of and communicates with customers information regarding early childhood development and community based resources available to customers.
• Performs Quality Assurance reviews of customer eligibility by reviewing the customer documentation for completeness and accuracy.
• Performs mathematical calculations to determine the parent’s income and share of cost.
• Enter all data into databases in a timely and accurate manner.
• Enters data into databases as directed.
• Maintains accurate customer files in specific order and completeness.
• Takes immediate action to address and resolve customer and provider complaints.
• 10. Performs other duties as may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily in the volume required by the program. Time based (daily, weekly, monthly, quarterly, and annual) volume, quality, and customer satisfaction expectations and goals may be set for individual aspects of the job by the direct supervisor dependent on the program needs or requirements.

Other Skills and Abilities

• Intermediate experience with Microsoft Word, Excel, and Outlook.
• Ability to write clear and accurate correspondence.
• Ability to calculate figures and amounts.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Education

Bachelor's Degree or equivalent combination of education and experience.

Experience

• 1-3 years Minimum of (2) years working in public relations with students, families, and community members in underserved communities.
• 1-3 years Minimum of (1) year of teaching experience in PK-12th grade or experience with adult learning.
• 1-3 years Minimum of (2) years of successful coordination and implementation of a program across multiple locations/buildings/campuses.
• 1-3 years Minimum of (2) years working in student mental health field as a counselor or social worker.

BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, and local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.