On-Site Dispatch & Intake Coordinator

SERVPRO of Southeast El Paso/Butterfield - 11089; El Paso (TX); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Resumo da oferta

SERVPRO Team MLR is seeking a dependable and customer-focused Customer Intake and Dispatch Coordinator to support our Metairie restoration operations. You will be the first voice customers hear when they report property damage or request service and will gather loss details, enter leads, and connect opportunities to the right teams.

This is a phone-intensive role requiring clear communication under stress. Regular in-office attendance is essential, and on-site presence is expected during

Qualificações

• High school diploma or GED required.
• Excellent phone etiquette and clear verbal and written communication skills.
• Strong customer service, active-listening, data-entry, and administrative skills.
• Ability to collect and document detailed information accurately while maintaining urgency.
• Ability to prioritize competing demands and manage multiple calls/tasks in a fast-paced office.
• Comfort using computers, email, multiline phone systems, and other digital tools.
• Sound judgment, dependable follow-through, and the ability to remain calm under pressure.
• Reliable attendance and the ability to work on-site during assigned hours.

Responsabilidades

• Answer incoming customer, referral, and First Notice of Loss calls promptly and professionally.
• Gather complete loss details, including contact information, service location, type of damage, insurance information, referral source, and immediate service needs.
• Enter new leads, job referrals, customer information, and call notes accurately into company systems.
• Assess the nature and urgency of each call and dispatch the lead to the appropriate mitigation, reconstruction, commercial, or operational team.
• Facilitate warm call transfers and locate the appropriate team member when immediate assistance is needed.
• Notify team members of urgent or time-sensitive losses and confirm each referral has been received.
• Monitor dispatched leads and follow up to ensure calls and referrals are acknowledged and addressed promptly.
• Provide available updates to customers and referral partners and route technical or job-specific questions appropriately.
• Escalate service delays, missed calls, customer concerns, and unresolved referrals to management.
• Maintain accurate call, dispatch, lead-assignment, and follow-up records.
• Support on-call schedules, team availability, job tracking, front-office coverage, and general administrative tasks as needed.

Formação académica

High school diploma or GED

Descrição da oferta de emprego

SERVPRO Team MLR is seeking a dependable and customer-focused Customer Intake and Dispatch Coordinator to support our Metairie restoration operations. You will be the first voice customers hear when they report property damage or request service and will gather loss details, enter leads, and connect opportunities to the right teams.

This is a phone-intensive role requiring clear communication under stress. Regular in-office attendance is essential, and on-site presence is expected during