Intake Coordinator (Temporary) - Anaheim

The Salvation Army ARC Anaheim; Anaheim (CA); On-site; USD 38,000 - 40,000; Full time

Job summary

The Salvation Army ARC Anaheim seeks an Intake Coordinator (Temporary) to support admissions and client services at our Anaheim ARC. You will conduct screening interviews, coordinate referrals, prepare beneficiary files, and ensure program rules are clearly communicated.

This on-site role requires a BA in a social service field or equivalent, two years of related experience, and a valid driver's license. The pay rate is $18.60 per hour with up to six months duration and flexible shifts.

Qualifications

• BA in a Social Service field preferred.
• Two years of verifiable professional related experience required.
• High School graduate or equivalent (GED) required.
• Valid Driver's License with acceptable driving record.
• Knowledge of Microsoft Office programs (MS Word, Excel, Access).
• Excellent organizational skills and attention to detail.
• Professional judgment and integrity with confidential information.
• Effective written and verbal communication; strong customer service.
• Ability to work with diverse populations.

Responsibilities

• Screen interviews at center or community partners; assess eligibility.
• Refer ineligible applicants to appropriate agencies.
• Process admissions and provide orientation on rules and services.
• Obtain signatures; ensure understanding of key points.
• Create case folders; data entry in ARC software (BITS); issue IDs.
• Dispense clothing requisitions and manage inventories for new intakes.
• Coordinate housing/dorm assignments with Resident Manager; schedule meetings.
• Maintain outreach and referrals; dedicate 4 hours weekly in the community.
• Attend inter-agency meetings and prepare required reports.
• Maintain confidentiality of all records and cross-train as needed.
• Other duties as assigned by Administrator for Program.

Skills

Customer service

Organization

Communication

Confidentiality

Education

BA in a Social Service field

High School diploma or GED

Tools

MS Word

Excel

Access

Job description

Intake Coordinator (Temporary) - Anaheim

Job Category: Administrative & Clerical

Requisition Number: INTAK026065

• Posted : October 16, 2026
• Full-Time
• On-site
• Rate : $18.60 USD per hour

Locations

Showing 1 location

Description

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR PROGRAM TEAM

Become part of the dedicated team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Anaheim ARC, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving, and teamwork skills while contributing to the success of our Program and its participants.

As our enthusiastic and hardworking Intake Coordinator (Temporary), you will be responsible for (but not limited to):

• Conduct screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Confer with referral agents and other extra-agency personnel concerning prospective beneficiaries and request written background information when necessary. Screen individuals on the phone when appropriate. Determine program eligibility or referral based on the personal interview and written information.
• Refer ineligible applicants to other, more appropriate community agencies and institutions.
• Process admitted beneficiaries via program/available services orientation. Explain applicable rules and regulations.
• Obtain necessary signatures on all formal agreements; ensure new intake understands all key points.
• Initiate case record folders, complete all data entry in all pertinent areas of the ARC software (BITS), make ID cards.
• Dispense clothing requisitions- for new intakes. Take personal inventories of clothing and other belongings and arrange dormitory assignments in cooperation with Resident Manager; scheduling interviews with the Counselor or Chaplain.
• Maintain ongoing contact with current and prospective referral sources to ensure referrals are kept at an adequate level to maintain program integrity. Devote a minimum of four (4) hours weekly to direct outreach in surrounding communities using an ARC vehicle.
• Attendance at inter-agency meetings and conferences as needed or required.
• Preparation of any reports or statistical information as required by Administrator for Program.
• Maintain confidentiality of all records, including discharged files, as needed and required for program operation (CFR 42 & HIPAA). Prepare beneficiary files w/blank forms required by ARC Command.
• Crosstrain to cover Program Aide tasks as needed.
• Other duties as assigned by Administrator for Program.

Qualifications to be considered for this position:

• BA in a Social Service field preferred
• Two (2) years of verifiable professional related experience required
• High School graduate or equivalent (GED) required
• Possession of a valid Driver's License with acceptable driving record required
• Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate.
• Excellent organizational skills with attention to detail
• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families, and co-workers
• Effective written and verbal communication skills
• Strong customer service skills with the ability to work with diverse populations

Note:This is a temporary position with an anticipated duration of up to six months or longer

Pay Rate: $18.60 per hour

Schedule:

• Work schedules are determined by Management and employees must be flexible to always ensure adequate coverage.
• Full-time employee may be scheduled to work any shift including evenings, weekends, and holidays.

Qualifications

Education

Required

High School or Equivalent or better.

Experience

Required

Professional related experience required

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.