Men's Lead Resident Manager - Anaheim

The Salvation Army USA Western Territory; Anaheim (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental & Vision

Retirement Plan

Wellness Program Incentives

EAP

Employee Store Discounts

Employee Referral Bonuses

Job summary

The Salvation Army USA Western Territory is seeking a Lead Resident Manager for the Anaheim ARC to oversee facility operations, supervise staff, and support residents in recovery. You will coordinate housing, security, and daily activities while ensuring compliance with program policies.

Qualified candidates will have a high school diploma, supervisory ability, and a valid driver’s license. This full-time role includes benefits and opportunities for professional growth within the organization.

Qualifications

• High School graduate or equivalent (GED).
• Program graduate with continuing involvement in a recovery program is preferred but not required.
• Ability to supervise beneficiaries as revealed by experience, training, and/or interview.
• Valid California Driver's License with acceptable driving record; Class B with passenger endorsement within 45 days (CA).
• Integrity, resourcefulness, initiative and alignment with The Salvation Army ARC goals.

Responsibilities

• Supervise residence desk, canteen, laundry, and janitorial staff with training as needed.
• Orient new beneficiaries and communicate program and residence requirements.
• Assign rooms/beds and conduct periodic locker checks.
• Monitor beneficiary activities including medications, house meetings, and devotions.
• Provide short-term crisis counseling and recreational programming.
• Oversee Breathalyzer testing and urine sample collection with proper procedures.
• Drive Salvation Army vehicle for trips to WTUs, stores, chapel, and appointments.
• Prepare ARCC-210 forms and maintain records; ensure safety compliance.
• Coordinate special events with the Administrator for Program; ensure coverage.
• Maintain confidentiality and manage overtime per ARCC policies.

Skills

Problem Solving

Customer Service

Oral Communication

Written Communication

Education

High School Diploma

Job description

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR PROGRAM TEAM

Become part of the dedicated team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to Do The Most Good at our Anaheim ARC, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving, and teamwork skills while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Medical, Dental, and Vision
• Wellness Program Incentives
• Retirement Plan
• Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance
• Employee Assistance Program (EAP)
• Employee Store Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!)
• Employee Referral Bonuses

As our enthusiastic and hardworking LEAD RESIDENT MANAGER, you will be responsible for (but not limited to):

FACILITY MANAGEMENT

1. Ensure proper maintenance of grounds and buildings, scheduling needed repairs and other maintenance work within guidelines provided by the Administrator for Program.
2. Provide routine supervision of residence desk (where applicable), canteen, laundry, and janitorial staff including such training as needed in canteen operations, laundry operations, proper phone procedures and customer relations for reception desk, and appropriate safety requirements for cleaning supplies.
3. Supervise inside and outside workers for special projects or repairs.
4. Order needed supplies for proper operation of the residence.

BENEFICIARY SUPERVISION/OTHER:

1. Provide orientation of new beneficiaries and communicate all program and residence requirements.
2. Assign rooms/beds including private rooms in accordance with set procedures. Conduct random locker checks as required by review standards, but not less than once per month.
3. Monitor, facilitate, supervise beneficiary activities including prescription medications, house meetings and devotions, and adding items to Personal Property Statements.
4. Provide short-term crisis counseling.
5. Provide recreational programming for residents. Participate in all activities at the residence, maintaining open relationships with all beneficiaries.
6. Supervise and/or administer Breathalyzer testing when requested by Program staff or when beneficiaries return to the residence.
7. Oversee urine test specimen collection; ensure proper security procedures are followed including labeling and transport.
8. Act as a role model for beneficiaries, both as a resident of the ARC and as an individual in recovery, via personal conduct, appearance and general behavior.
9. Prepare and submit ARCC-210 forms in accordance with current policies as required.
10. Make security rounds each evening before retiring.
11. Ensure that fire drills in the residence are conducted and documented on a regular basis (minimum 2 times annually).
12. Maintain good order and discipline without favoritism in accordance with ARCC policies.
13. Discharge, when appropriate, those beneficiaries whose behavior warrants such a consequence.
14. Help coordinate special events at the facility in cooperation with the Administrator for Program. These events include (but are not limited to) holiday events, retreats, intern dinners, and others as scheduled.
15. Drive a Salvation Army passenger van as part of regular duties; this may include transporting beneficiaries to/from Work Therapy Units (WTU) including stores; outside meetings; Chapel, and other appointments.
16. Maintain necessary records and statistics as directed.
17. Coordinate vacation time with Administrator for Program in advance to ensure that coverage for all functions is provided.
18. Know ARC Safety Regulations for the residence and ensure that staff and beneficiaries follow these requirements.
19. Maintain confidentiality in accordance with established policies and laws to help maintain program integrity.
20. Overtime. All overtime must have prior written approval of the Administrator for Program.
21. Other duties as assigned by the Administrator for Program.
22. Supervise, train, and coach Residence Manager(s).

CORE COMPETENCIES:

• Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.
• Customer Service - Manage difficult and/or emotional beneficiaries, colleagues and/or stakeholders; promptly address their needs to ensure mutually satisfying outcomes.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

QUALIFICATIONS

• High School graduate or equivalent (GED).
• Program graduate with continuing involvement in a program of recovery is preferred but not required.
• Ability to supervise beneficiaries as revealed by experience, training, and/or interview.
• Possess a valid Driver's License for state of employment with acceptable driving record required. (Note: California employees must have a 'Class B' with passenger endorsement within 45 days).
• Integrity, resourcefulness, initiative and evidence of self-improvement.
• Demonstrate ability to support and apply the philosophy and goals of The Salvation Army Adult Rehabilitation Center Program as stated in the Mission Statement.
• If chemically dependent, shall be free of and have had at least one year free of any chemical abuse or dependency.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
• Ability to communicate clearly on the telephone.
• Ability to lift up to 30 lbs.
• Ability to perform various repetitive motion tasks.
• Ability to operate a motor vehicle.

Pay Rate: $17.90 per hour

Schedule

• Work schedules are determined by Management and employee must be flexible to always ensure adequate coverage.
• Full-time employees may be scheduled to work any shift including evenings, weekends, and holidays.

Education

High School or Equivalent (required)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.