Intake Coordinator (TA) | (Fri-Mon) | FT | River Valley Home Health & Hospice

The Pennant Group; Kingman (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

The Pennant Group, through Emblem Home Health & Hospice, is seeking an Intake Coordinator to manage patient referrals, intake processes, and coordination of care with multiple providers.

You will oversee insurance verification and authorization, maintain relationships with referral sources, and support budgeting for the intake department to ensure high-quality patient care.

Qualifications

• The Intake Coordinator role requires healthcare experience; experience in referrals/intake in home health or hospice is preferred.
• Demonstrates strong communication, negotiation, and public relations skills.
• Exhibits autonomy, assertiveness, flexibility and cooperation in performing responsibilities.

Responsibilities

• Directs daily patient referral and intake operations and oversees intake policies.
• Ensures compliance with state, federal, and Joint Commission requirements for referrals/intake.
• Maintains positive relationships with current and potential referral sources.
• Oversees patient education and preparation for home care and coordination of care with multiple providers.
• Directs insurance verification and authorization processes to maximize reimbursements.
• Assists in budgeting for the intake department and resource allocation.
• Reports referral statistics and trends to leadership.
• Keeps up-to-date on hospice/home health contractual relationships and community resources.

Skills

Communication

Negotiation

Public relations

Autonomy

Assertiveness

Flexibility

Cooperation

Job description

JOB SUMMARYThe Intake Coordinator is responsible for managing all aspects of the patient intake process including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand up meeting, and managing the insurance verification and authorization processes.DUTIES & RESPONSIBILITIESDirects all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.Establishes and maintains positive working relationships with current and potentialreferral sources.Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.Negotiates service pricing with insurance Case Managers and other payers within established financial and credit parameters.Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.Builds and monitors community and customer perceptions of Emblem Home Health and Hospice as a high quality provider of services.Gathers, collates, and reports referral statistics including key customer referral trends.Maintains comprehensive working knowledge of Hospice Home Health and Hospice contractual relationships and ensures that patients are admitted according to contract provisions.Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Emblem Home Health & HospicePerforms other duties as assignedFollow written and oral instructionsMaintain patience, tact, cheerful disposition and enthusiasmMust comply with all training requirementsJOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)The Intake Coordinator healthcare experience preferred. Preferably in referrals/intake in a Home Health or Hospice environment.Demonstrates good communication, negotiation, and public relations skills.Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.