Intake Coordinator - Non-Clinical (Home Care)

Adventist Health Portland; Portland (OR); On-site; USD 23,000 - 34,000; Full time

Job summary

Adventist Health Portland is seeking a Patient Referrals Coordinator to coordinate incoming referrals, verify insurance coverage, and ensure smooth transitions from hospital to home care. You will handle calls from patients, families, physicians and staff with professional communication.

Responsibilities include maintaining patient files, reporting referral trends, and ensuring compliance with state, federal and regulatory requirements.

Qualifications

• Education and Work Experience:

Responsibilities

• Handles and coordinates incoming calls related to patients, physicians, referrals and agency services regarding physician orders, patient questions, and patient referrals. Verifies primary insurance coverage.
• Communicates effectively on the telephone with patients, families and staff. Welcomes and assists all guests. Answers telephone inquiries and channels them appropriately.
• Facilitates telephone communications between, and demonstrates effective communication skills, with nursing, therapy, aide, social services, physicians, etc. regarding changes in patient/staff schedule, test results, etc. Maintains confidentiality of patient information. Ensures compliance with all state, federal, and regulatory referral/intake requirements.
• Ensures seamless transition of patients to home care by providing patient education and preparation for home care. Gathers, collates, and reports referral statistics including key customer referral trends.
• Provides follow-up for hospitalized patients, ensuring subsequent agency referral. Works with physicians, nurses and social workers to establish a coordinated plan of care. Creates and maintains patient files. Provides an outstanding admissions experience for our patients
• Performs other job-related duties as assigned.

Skills

Healthcare experience

Education

High School Education/GED

Job description

Job Description

Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized in-home care, and many have been recipients of Home Care Elite awards.

Job Description

Our home health and hospice agencies are located throughout California, Hawaii, Oregon and Washington. They serve the entire community and offer personalized in-home care, and many have been recipients of Home Care Elite awards.

So whether you're looking for the buzz of a large city, the tranquility of nearby mountain bike trails or something in between, we encourage you to explore our organization.

Job Summary

Coordinates incoming office referrals and verifies insurance coverage. Handles incoming calls from patients, family, physicians, and disciplines. Ensures that all personnel are informed of patient's hospitalization and follow-up with patients admitted to other hospitals. Establishes and maintains positive relationships with customers and referral sources, responds to customer requests and concerns, and manages the insurance verification and authorization process. Responsible for routine clerical matters and assures that documents flow in a coordinated and efficient manner.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Required
• Experience in a health care setting: Preferred

Essential Functions

• Handles and coordinates incoming calls related to patients, physicians, referrals and agency services regarding physician orders, patient questions, and patient referrals. Verifies primary insurance coverage.
• Communicates effectively on the telephone with patients, families and staff. Welcomes and assists all guests. Answers telephone inquiries and channels them appropriately.
• Facilitates telephone communications between, and demonstrates effective communication skills, with nursing, therapy, aide, social services, physicians, etc. regarding changes in patient/staff schedule, test results, etc. Maintains confidentiality of patient information. Ensures compliance with all state, federal, and regulatory referral/intake requirements.
• Ensures seamless transition of patients to home care by providing patient education and preparation for home care. Gathers, collates, and reports referral statistics including key customer referral trends.
• Provides follow-up for hospitalized patients, ensuring subsequent agency referral. Works with physicians, nurses and social workers to establish a coordinated plan of care. Creates and maintains patient files. Provides an outstanding admissions experience for our patients
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

JOB INFO

Job Identification : 74773

Job Category : Coordinator

Posting Date : 2026-10-29T13:20:59+00:00

Job Shift : Day Shift

Locations :

Portland, OR, United States

Assignment Category : Full-time regular

Pay Range : The estimated base pay for this position is $16.80 to $24.98. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Hiring Department : Home Health - Administration (AHHC - AHPL)

Shift Length : 8 Hours