Intake Coordinator

Heart to Heart Hospice; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision insurance

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart to Heart Hospice is seeking an Intake Coordinator to manage referral and intake operations, shaping policies to ensure smooth admissions.

The role requires healthcare experience, familiarity with CHAP standards, government regulations, and EMR systems, plus a valid driver's license.

You will collaborate with referral sources, report statistics, and participate in strategic planning to improve services for patients and families.

Qualifications

• Experience in admissions/intake and customer service
• Knowledge of CHAP standards and government regulations
• Experience with EMR software and healthcare operations

Responsibilities

• Direct daily patient referral and intake operations, establish intake policies
• Initiate chart in EMR and maintain workflow
• Maintain census, pending admissions, red flags, and care plan meetings on the stand-up board
• Ensure compliance with state, federal and CHAP intake regulations
• Build relationships with referral sources and monitor community perception of Heart to Heart Hospice
• Gather and report referral statistics and trends
• Participate in strategic planning to identify new or improved services
• Ensure admissions align with contract provisions
• Participate in QA/PI teams and activities
• Know community resources and assist referrals in accessing them
• Ensure timely submission of all documentation
• Perform other duties as required

Skills

Admissions/Intake

Customer service

Regulatory knowledge

EMR software

Education

Health care related degree

Tools

EMR software

Job description

Intake Coordinator

What You Must Have:

• Degree in health care or related field preferred
• At least three (3) to five (5) years of experience in health care, preferably in hospice operations
• Admissions/Intake and customer service experience
• Valid Driver’s License and Automobile Insurance
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices
• Experience with EMR software

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do:

• Direct all daily patient referral and intake operations including participating in the establishment and implementation ofintake policies
• Initiate chart into EMR and maintain workflow
• Maintain census, pending admissions, red flag, journey’s end and care plan meetings on stand up board
• Ensure compliance with all state, federal and CHAP as applicable referral/intake regulatory requirements
• Establish and maintain positive working relationships with current and potential referral sources, build andmonitor community and customer to enhance perceptions of Heart to Heart Hospice as a high-quality provider ofservices
• Gather, collate, and report referral statistics including key customer referral trends
• Participate in strategic planning including identifying opportunities for additional or improved services to meet unmetcustomer needs
• Maintain comprehensive working knowledge of company contractual relationships and ensures that patients are admitted according to contract provisions
• Participate in quality assessment performance improvement teams and activities
• Maintain comprehensive working knowledge of community resources and assist referral sources in accessingcommunity resources should services not be provided by Heart to Heart Hospice
• Timely submission of all documentation
• Performance of other duties as required