Intake Coordinator for Senior Care & Client Onboarding

Visiting Angels Greater Philadelphia; Chadds Ford Township (PA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary based on experience

PTO

Lucrative bonus structure

Health care benefits

Job summary

Visiting Angels Greater Philadelphia is looking for a Deputy Director to serve as an Intake Coordinator in Chadds Ford. This role involves managing intake calls, assessing client needs, and coordinating with the care team to ensure a smooth transition for clients into our services.

The ideal candidate will have at least 5 years of experience with strong communication skills, empathy, and the ability to handle multiple tasks efficiently. We offer a competitive salary, PTO, and health care benefits.

Qualifications

• Minimum of 5 years of relevant experience.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Manage intake calls and relationships with clients.
• Conduct thorough assessments of client needs.
• Maintain accurate records of all client interactions.

Skills

Communication Skills

Empathy and Compassion

Organizational Skills

Critical Thinking

Customer Service Orientation

Knowledge of Home Care Services

Computer Proficiency

Education

High school diploma or equivalent

Training in healthcare or social work

Job description

Overview: This Deputy Director role will serve as an Intake Coordinator at Visiting Angels Home Care,and will play a vital role in the initial point of contact for potential clients and their families seeking home care services. You will be responsible for managing all intake calls, assessing client needs, coordinating with our care team, and ensuring a seamless transition for clients into our care services.

Responsibilities:

• Manage Intake Calls and Relationships: Serve as the primary point of contact for all incoming inquiries and intake calls from potential clients, family members, and referral sources; ensure a positive FIRST Impression on the call and be able to establish connection based on empathy
• Assessment and Evaluation: Conduct thorough assessments of client needs over the phone to determine the level of care required, including medical conditions, mobility issues, dietary restrictions, and other relevant factors
• Information Gathering: Collect pertinent information from clients and their families, including medical history, preferences, and any specific requests or concerns
• Client Consultation: Provide detailed information about the range of home care services offered by Visiting Angels, addressing questions, and alleviating concerns to ensure clients and their families feel confident in our ability to meet their needs
• Documentation and Record-Keeping: Maintain accurate and up-to-date records of all client interactions, in our database system, ensuring compliance with confidentiality and privacy regulations
• Coordination and Scheduling: Work closely with the scheduling team to coordinate caregiver assignments, ensuring appropriate matches based on client preferences, caregiver skill sets, and availability
• Follow-Up and Support: Conduct follow-up calls with clients and their families to ensure satisfaction with services, address any concerns or issues that may arise, and make adjustments to care plans as needed
• Referral Management: Build and maintain positive relationships with referral sources, such as hospitals, rehabilitation centers, and healthcare professionals, to facilitate referrals and promote our services within the community
• Perform other duties as deemed appropriate by the management team
  
  

Qualifications:

• Experience: Minimum of 5 years
• Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with clients, families, and referral sources
• Empathy and Compassion: Demonstrated empathy, patience, and compassion when dealing with clients and their families, particularly during times of stress or uncertainty
• Organizational Skills: Ability to manage multiple tasks and prioritize workload efficiently in a fast-paced environment while maintaining attention to detail
• Critical Thinking: Strong problem-solving and decision-making abilities to assess client needs, identify appropriate solutions, and make timely recommendations
• Customer Service Orientation: A customer-centric approach with a commitment to providing exceptional service and support to clients and their families throughout the intake process
• Knowledge of Home Care Services: Familiarity with home care services, eldercare, or healthcare industry experience preferred but not required. Willingness to learn and adapt to new information and procedures
• Computer Proficiency: Basic computer skills and proficiency with database software for data entry, documentation, and record-keeping purposes
• Education: High school diploma or equivalent required. Additional education or training in healthcare, social work, or related fields is a plus
  
  

Working Conditions:

• This in-person position primarily operates in an office environment but may require occasional interaction with clients in their homes or healthcare facilities. This position will be in our Chadds Ford office
• Standard office hours with occasional evening or weekend availability may be required to accommodate client needs and inquiries
• Ability to work independently and as part of a collaborative team to meet organizational goals and objectives
  
  

Benefits:

• Competitive salary based on experience
• PTO
• Lucrative bonus structure
• Health care benefits
  
  

Join Our Team: If you are passionate about making a difference in the lives of seniors and their families and possess the skills and qualities outlined above, we invite you to apply for the position of Intake Coordinator at Visiting Angels Home Care, based in Chadds Ford. We offer competitive compensation, comprehensive training, and opportunities for professional growth and development within our organization. Come be a part of our dedicated team committed to providing high-quality care and support to those in need.

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

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