Compassionate Wellness & Intake Coordinator

Visiting Angels Greater Philadelphia; Havertown (Delaware County); On-site; USD 52,000 - 75,000; Full time

Job summary

Visiting Angels Greater Philadelphia is seeking a Wellness and Intake Coordinator to be the first voice families hear. You will handle intake calls, schedule home visits, and perform ongoing assessments of senior clients, ensuring safety and well-being while guiding families through care options.

This role requires a degree in Social Work or Nursing and at least five years of relevant experience, with dementia care and sales experience preferred.

Qualifications

• Degree in Social Work, Nursing or related field from an accredited school; minimum five years of experience preferred.
• Dementia care experience preferred.
• Sales experience preferred.
• Goal-oriented team player.
• Excellent communication and interpersonal skills.
• Strong problem-solving and prioritization abilities.
• Must maintain an annual TB test.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Self-motivated team player who can work independently.
• Ability to identify and analyze complex personnel and operational issues, and implement solutions.

Responsibilities

• Ensure company standards as a quality care provider through the delivery of excellent care and exceptional customer service.
• Conduct in-depth phone assessments to identify each client's unique care needs.
• Guide clients and families through our services with clarity and kindness.
• Schedule and conduct home visits for new and returning clients.
• Conduct in-home supervisory visits every 30 and 60 days.
• Update care plans and make necessary revisions as needed.
• Conduct home safety assessments to help maintain a safe environment for clients.
• Supervise, teach, and orient caregivers in accordance with agency guidelines and regulatory standards.
• Participate in the supervision of caregivers and recognize outstanding performance.
• Identify caregiver performance issues and address them appropriately.
• Co-manage the caregiver training program.
• Participate in quality assurance evaluations of the services provided to clients.
• Perform related duties and responsibilities as assigned by the management team.
• Be willing to assist with the two-step PPD testing program as needed.

Skills

Empathy

Communication

Multitasking

Education

Degree in Social Work or Nursing

Job description

Visiting Angels Greater Philadelphia is seeking a Wellness and Intake Coordinator to be the first voice families hear. You will handle intake calls, schedule home visits, and perform ongoing assessments of senior clients, ensuring safety and well-being while guiding families through care options.

This role requires a degree in Social Work or Nursing and at least five years of relevant experience, with dementia care and sales experience preferred.