Wellness and Intake Coordinator

Visiting Angels Greater Philadelphia; Haverford Township (PA); On-site; USD 48,000 - 64,000; Full time

Job summary

Visiting Angels Greater Philadelphia is seeking a Wellness and Intake Coordinator to be the first voice families hear. You will complete intake calls, schedule and conduct initial and ongoing client assessments, and supervise caregivers to ensure safety and satisfaction across Havertown and Chadds Ford areas.

Ideal candidates bring a social work or nursing background, strong communication, empathy, and the ability to multitask in a fast-paced environment.

Qualifications

• Degree in Social Work, Nursing or related field from an accredited school.
• Minimum five years of experience preferred.
• Dementia care experience and sales experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Perform intake calls and schedule home visits.
• Conduct preliminary home visits and ongoing client assessments.
• Supervise caregivers and ensure client safety and satisfaction.
• Update care plans and conduct home safety assessments.
• Participate in caregiver training and quality assurance.
• Travel between Havertown and Chadds Ford to cover service areas.

Skills

Excellent communication

Interpersonal skills

Multitasking

Empathy

Education

Degree in Social Work, Nursing or related field

Job description

Wellness and Intake Coordinator – Be the Compassionate First Voice Families Hear

Location: Havertown, PA | Chadds Ford, PA
Company: Visiting Angels

Visiting Angels is seeking an experienced, compassionate, and professional Social Worker or Nursing professional to join our team. Are you someone who can truly connect with others? Do you have the heart to guide families through emotional decisions—and the ability to turn that compassion into action?

We’re hiring a Wellness and Intake Coordinator who is more than a skilled communicator. We’re seeking someone who leads with empathy, listens with patience, and understands the emotional weight of choosing care for a loved one.

You’ll be the first voice families hear when they reach out. And that voice matters.In this role, you will complete intake calls, schedule and conduct preliminary home visits, and perform ongoing assessments of our senior clients. You will also conduct supervisory visits with caregivers, ensuring the safety, well-being, and satisfaction of clients and their families.

Responsibilities

• Ensure company standards as a quality care provider through the delivery of excellent care and exceptional customer service.
• Conduct in-depth phone assessments to identify each client’s unique care needs—from health conditions to emotional concerns. You’ll ask the right questions and listen between the lines.
• Guide clients and families through our services, answer questions with clarity and kindness, and turn uncertainty into comfort and confidence.
• Schedule and conduct home visits for new and returning clients.
• Conduct in-home supervisory visits every 30 and 60 days.
• Update care plans and make necessary revisions as needed.
• Conduct home safety assessments to help maintain a safe environment for clients.
• Supervise, teach, and orient caregivers in accordance with agency guidelines and regulatory standards.
• Participate in the supervision of caregivers and recognize outstanding performance.
• Identify caregiver performance issues and address them appropriately.
• Co-manage the caregiver training program.
• Participate in quality assurance evaluations of the services provided to clients.
• Perform related duties and responsibilities as assigned by the management team.
• Be willing to assist with the two-step PPD testing program as needed.

Requirements

• Degree in Social Work, Nursingor a related field from an accredited school; a minimum of five years of experience is preferred.
• Dementia care experience preferred.
• Sales experience preferred.
• Goal-oriented team player.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with the ability to prioritize workload effectively.
• Must maintain an annual TB test.
• Ability to multitask, prioritize responsibilities, and perform effectively in a fast-paced environment.
• Strong organizational skills, attention to detail, and the ability to delegate appropriately.
• Self-motivated team player who can work independently while following agency policies and procedures.
• Ability to identify and analyze complex personnel and operational issues, recommend solutions, and implement appropriate actions.

This position is split between our Havertown and Chadds Ford offices. We proudly serve the Greater Philadelphia area, with this role primarily supporting clients throughout the Main Line and Chadds Ford communities. Regular travel throughout these service areas, as well as other locations within our territory, is required.

Contact our office at [phone] or learn more about us at https://www.visitingangels.com/havertown/home.

Equal Opportunity Employer

Visiting Angels is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic under applicable law.

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.