Intake Coordinator & Case Manager (Trauma-Informed)

New Jersey Reentry Corporation; Newark (NJ); On-site; USD 45,000 - 50,000; Full time

Job summary

New Jersey Reentry Corporation in Newark seeks an Intake Coordinator/Case Manager to support court-involved clients. You will manage referrals, prepare intake files, and guide clients toward benefits and employment readiness.

This full-time role requires at least one year in human services, strong data skills (Salesforce and Excel), and a trauma-informed, strengths-based approach. Bilingual English/Spanish is preferred.

Qualifications

• Minimum one year of experience in human services or casework.
• Working knowledge of criminal justice issues.
• Knowledge of Microsoft Excel and data-entry skills.
• A strengths-based, respectful, and trauma-informed approach to services is an absoluterequirement for the position.
• Ability to work in an interdisciplinary client-centered team.
• Bilingual: English and Spanish

Responsibilities

• Manage referrals to the New Jersey Reentry Corporation site and schedule each referral to the next available Orientation Start Date.
• Create a physical case file and a new profile in Salesforce.
• Become familiar with new clients' risks, needs, and skills that will affect employment during orientation week.
• Administer sessions during clients' orientation week.
• Update the client detail page on Salesforce with the Intake Package.
• Assist clients with applying for benefits programs, i.e., Welfare, Medicaid, etc.

Skills

Verbal and written communication

Time management

Problem-solving/analytical

Teamwork

Flexibility

Customer focus

Education

Bachelor's Degree or equivalent in Social Service or related field

Tools

Salesforce

Microsoft Excel

Job description

New Jersey Reentry Corporation in Newark seeks an Intake Coordinator/Case Manager to support court-involved clients. You will manage referrals, prepare intake files, and guide clients toward benefits and employment readiness.

This full-time role requires at least one year in human services, strong data skills (Salesforce and Excel), and a trauma-informed, strengths-based approach. Bilingual English/Spanish is preferred.