Impactful Intake Coordinator & Case Manager (Non-Profit)

ADP, Inc.; Newark (NJ); On-site; USD 45,000 - 50,000; Full time

Job summary

New Jersey Reentry Corporation is seeking an Intake Coordinator/ Case Manager in Newark, NJ. This full-time role will support clients from intake through orientation, coordinating referrals, documenting in Salesforce, and assisting with benefits applications.

Strong Excel skills and knowledge of criminal justice issues are required. The position emphasizes trauma-informed, client-centered service delivery and collaboration within an interdisciplinary team.

Qualifications

• Minimum one year of experience in human services or casework duties providing services to the targeted population.
• Working knowledge of criminal justice issues.
• Knowledge of Microsoft Excel and exceptional data-entry skills.
• A strengths-based, respectful, and trauma-informed approach to services is an absoluterequirement for the position.
• Ability to work in an interdisciplinary client-centered team.

Responsibilities

• Manage all referrals to the NJRC site and schedule each referral to the next available Orientation Start Date.
• Create a physical case file and a new profile in Salesforce.
• Become familiar with clients' risks, needs, and skills affecting employment during orientation week.
• Administer sessions during clients' orientation week.
• Update the client detail page on Salesforce with the Intake Package.
• Assist clients with applying for benefits programs, i.e., Welfare, Medicaid, etc.

Skills

Verbal communication

Written communication

Time management

Problem-solving

Teamwork

Education

Bachelor's degree or equivalent in Social Service or related field

Tools

Microsoft Excel

Job description

New Jersey Reentry Corporation is seeking an Intake Coordinator/ Case Manager in Newark, NJ. This full-time role will support clients from intake through orientation, coordinating referrals, documenting in Salesforce, and assisting with benefits applications.

Strong Excel skills and knowledge of criminal justice issues are required. The position emphasizes trauma-informed, client-centered service delivery and collaboration within an interdisciplinary team.