Intake Coordinator - Behavioral Health Admissions

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical benefits

Dental

Vision

Employee assistance program

Great Place to Work recognition

Job summary

Behavioral Health Network, Inc. seeks an Intake Coordinator to engage individuals seeking services in a professional, compassionate, and efficient manner to complete intake screenings and determine the appropriate level of care.

This role serves as a key contact for referrals, clients, and program staff, ensuring timely communication and accurate documentation. The Intake Coordinator will verify insurance, apply ASAM criteria, and support access to behavioral health and substance use services,

Qualifications

• High School Diploma or GED required.
• Prior SUD intake experience preferred.
• Experience verifying insurance benefits preferred.
• General knowledge of substance use disorder treatment and behavioral health services.
• Strong computer proficiency, including email, databases, and electronic health records (EHR).
• Knowledge of community resources and behavioral health programming preferred.

Responsibilities

• Navigate intake databases and complete required intake forms accurately and efficiently.
• Verify client insurance coverage and benefits accurately.
• Engage individuals in obtaining answers to intake questions in a proficient, respectful, and professional manner.
• Clearly communicate admission expectations and program information to individuals served.
• Schedule intake appointments for outpatient services at the time of referral.
• Assist staff in determining when individuals may require referral to a higher or lower level of care.
• Ensure aftercare needs are addressed when coordinating admissions.
• Identify situations requiring transfer to crisis services or emergency responders based on risk assessment workflows and training.
• Develop and maintain knowledge of ASAM Levels of Care and available behavioral health and substance use disorder programs and resources.

Skills

Intake coordination

Insurance verification

ASAM knowledge

Communication

Education

High School Diploma or GED

Tools

EHR

Job description

Behavioral Health Network, Inc. seeks an Intake Coordinator to engage individuals seeking services in a professional, compassionate, and efficient manner to complete intake screenings and determine the appropriate level of care.

This role serves as a key contact for referrals, clients, and program staff, ensuring timely communication and accurate documentation. The Intake Coordinator will verify insurance, apply ASAM criteria, and support access to behavioral health and substance use services,