Intake Coordinator

Haven-Hospice; Signal Hill (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Haven Health, the leading Home Health, Palliative, and Hospice Company in Southern California, is seeking an Intake Coordinator for our Palliative division in Signal Hill. You will receive and process intakes, verify documentation, and coordinate with referral sources to obtain missing information.

We provide hands-on training and a comprehensive online learning system to support your growth. We also emphasize guidance from supervisors and a long-standing team with over 20 years in hospice and

Qualifications

• Spanish speaking preferred.
• Hospice, Home Health, Public Health experience a plus
• Excellent written and verbal communication skills
• CA licensed and insured driver with reliable personal transportation

Responsibilities

• Receives and processes intakes from referral sources and ensures documentation is complete (authorization, H&P, clinical records).
• Verify SNF orders are in place for SNF cases and maintain patient authorization tracking.
• Communicate with referral sources to obtain missing information and clarify intake details.
• Coordinate with scheduling to ensure ongoing authorization and updates to trackers for accurate records.

Skills

Spanish speaking

Communication skills

Driver license

Job description

Description

Job Description

Haven Health, the leading Home Health, Palliative, and Hospice Company in Southern California, is currently hiring an Intake Coordinator to fill our position within our Palliative division.

Here at Haven, we strive to ensure that our employees feel confident in being able to excel in their positions. We provide hands‑on training to ensure every employee is comfortable in accomplishing their assigned tasks and we have an exceptional support system by ensuring all our supervisors are readily available to provide guidance.

We also believe education is an important part of our employees' growth. We provide an online learning management system for all our employees so they can complete their continuing educations units at a time that is convenient for them.

So, if you're ready to help us lay the groundwork for our ever-growing company, then we invite you to join our team! You will have the opportunity to learn and work alongside industry experts who have been in the healthcare field for over 20 years.

Responsibilities:

• Receives and processes intakes from the Agency’s referral sources:


• Review intake information to ensure all required documentation is complete, including approved authorization, H&P (History and Physical), and clinical records.


• Verify SNF orders are in place for SNF cases


• Communicate with referral sources as needed to obtain missing information or clarify intake details.


• Update Patient Pending Board with the most current information


• Verify insurance benefits for new and on going patients (reverification s biweekly)


• Manage and request ongoing authorizations as required to maintain patient services.


• Maintains business relationships with medical groups and referral sources.


• Provides statistical data for agency’s operational function as needed.


• Maintain satisfactory attendance.


• Performs other duties as assigned.

Works closely with office staff

• Provide updates on recently referred and pending patients during morning meetings.


• Collaborate with billing and accounting personnel to verify and establish authorizations for patients.


• Coordinate with the scheduling team to ensure that scheduled patients have ongoing authorization.


• Regularly update patient and authorization trackers to ensure accurate records.

Qualifications:

• Spanish speaking preferred


• Hospice, Home Health, Public Health experience a plus


• Excellent written and verbal communication skills


• CA licensed and insured driver with reliable personal transportation

Haven Health is committed to serving patients and their families with compassion, dignity, and grace. We provide quality care along with encouraging and empathetic support to help our patients reach their healthcare goals. We are centrally located in Signal Hill and serve patients from Los Angeles to Orange County. We are JCAHO accredited and have over 20 years of experience in Hospice and Home Health care.

If this position and opportunity seems to be a good fit for you, we would like to invite you to join our team and to become a part of a family of health care providers who focus on quality of care and quality of life!

Questions about this position? Please call [phone] x125