Intake Coordinator - Hospice

Deercreekseniorliving; Milpitas (CA); On-site; USD 37,000 - 41,000; Full time

Job summary

Sequoia Hospice in Milpitas, CA is seeking an Intake Coordinator to manage the patient intake process, communicate with patients and families, and oversee insurance verification and referrals. This is a full-time, in-office position with a day shift and pay range of $27-$30 per hour.

You will coordinate with home health and hospice teams, ensure regulatory compliance, maintain relationships with referral sources, and support a smooth transition to home care.

Qualifications

• Healthcare experience in referrals/intake in hospice/home health preferred.
• Nursing background is preferred but not required.
• Excellent communication, negotiation and public relations skills are essential.
• Autonomy, assertiveness, flexibility and cooperation expected in performing duties.

Responsibilities

• Directs daily patient referral and intake operations and implements intake policies.
• Ensures compliance with state, federal, and Joint Commission requirements.
• Oversees improved methods to admit patients per policy.
• Maintains positive relationships with referral sources.
• Ensures insurance verification and authorization processes are properly handled.
• Monitors referral statistics and reports trends.
• Supports patient education and coordination of care for transition to home care.

Skills

Healthcare experience

Nursing background

Communication

Autonomy

Negotiation

Public relations

Assertiveness

Flexibility

Cooperation

Job description

Intake Coordinator – Hospice Shift: Days Job Type: Full Time, In Office Pay: $27-30/hour

ABOUT US At Sequoia Hospice, we’re passionate about delivering life-changing service to our patients and their families. Serving a uniquely diverse community, we provide individualized care with dignity, compassion, and excellence. As part of the Cornerstone Group, a nationwide network of over 75 home health and hospice agencies, we operate with the heart of a local team. Our culture is built on trust, innovation, and a commitment to our core values: CAPLICO – Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership.

JOB SUMMARY

The Intake Coordinator is responsible for managing all aspects of the patient intake process including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand up meeting, and managing the insurance verification and authorization processes.

DUTIES & RESPONSIBILITIES

• Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
• Builds and monitors community and customer perceptions of the agency as a high quality provider of services.
• Gathers, collates, and reports referral statistics including key customer referral trends.
• Maintains comprehensive working knowledge of the agency contractual relationships and ensures that patients are admitted according to contract provisions.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by the agency.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• The Intake Coordinator must have healthcare experience, preferably in referrals/intake in a home health or hospice environment.
• A nursing background is preferred but not required.
• Demonstrates good communication, negotiation, and public relations skills.
• Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.

Why Join Sequoia?

Sequoia Hospice is part of the Cornerstone Group, a network of 75 agencies nationwide. While we’re part of a large family, we operate locally with a culture that values freedom, innovation, and excellence. Our Core Values (CAPLICO): Celebration Accountability Passion for Learning Love One Another Intelligent Risk Taking Customer Second Ownership Join a team of high performers on a mission to create the best Hospice agency in the Bay Area!

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at "http://www.pennantgroup.com". At Sequoia Home Health, our role is to be the emotional, psychological, and clinical companion to all our patients and their caregivers. Our focus is to help facilitate a smooth and safe transition back to our client’s homes and improve quality of life by helping them get back to doing what they love.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.