Intake Coordinator

Compassionate Care Home Health Agency; Fresno (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Parental leave

Dynamic team environment

Countless growth opportunities

Flexible schedules

Job summary

A local home health agency in California is seeking an Intake Coordinator to manage daily referrals and ensure quality patient intake. Responsibilities include scheduling, verifying insurance, and data entry within a dynamic team environment. Ideal candidates possess a medical office background and excellent communication skills, along with the ability to work under pressure. Experience with medical terminology and customer service is preferred. The agency offers a supportive culture and numerous opportunities for growth.

Qualifications

• Immaculate phone presence and superior office etiquette.
• Bilingual in Spanish, Hmong, and/or Punjabi is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Schedule Start of Cares (SOC’s) for patients.
• Screen patients using medical knowledge.
• Verify patient's insurance and add to the batch.

Skills

Medical office background

Excellent communication skills

Multitasking capabilities

Customer service experience

Medical Terminology

Education

LVN license

Tools

EMR system

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Parental leave

Overview

Are you looking for a place where you can make a genuine difference in people’s lives?

Search no further!

Compassionate Care Home Health Agency has five office locations (Fresno, Visalia, Modesto, Merced, and Bakersfield) and services eight counties throughout the Central Valley (Stanislaus, Mariposa, Merced, Madera, Fresno, Tulare, Kings, and Kern) - and we’re growing fast! Our top priority is maintaining our culture of respect and love for our patients and team, alike. Our commitment to our core values allows us to be a provider and employer of choice. We understand that our employees are key to providing quality care and are our most important resource.

We actively seek career-oriented individuals, to whom we offer job security and upward mobility when appropriate - based on merit and performance. We proudly employ an accomplished team of professionals and our team is as diverse as the communities we serve, representing different ethnicities, religions, ages, national origins, and sexual orientations.

Join us today and grow with us!

Position

We are currently seeking to fill the Intake Coordinator position. Scheduled work hours will be 8:00 AM until 5:00 PM, Monday through Friday.

• Medical office background required.
• Compensation (negotiable, based on experience, etc).
• Opportunity to accumulate overtime.

This position entails admitting an abundance of daily referrals into our care, data entry essentially. Must have immaculate phone presence, computer skills and understanding of superior office etiquette. Bilingual in Spanish, Hmong and/or Punjabi is a plus. This position calls for an individual with strong multitasking capabilities who can work well under pressure in a bustling office atmosphere. The intake coordinator will work side by side with other colleagues and under the guidance of a department supervisor.

Responsibilities

• Email marketing team regarding referrals received.
• Verify patient's insurance and add to the batch.
• Screen patients using medical knowledge.
• Schedule Start of Cares (SOC’s) for patients using appropriate clinicians for specific areas.
• Verify demographics, verify following physician, verify additional contacts.
• Enter all information into the EMR system.
• Check all fax lines for incoming referrals.

Experience and Desirable Traits

• LVN license desired but not required, medical experience is a plus.
• Medical Terminology Required.
• A keen understanding of normal aging and health care for older adults.
• Competency in client needs evaluation, meeting quality standards for services and evaluation of client and employee satisfaction.
• Ability to work in a fast-paced environment.
• Prior customer service and/or sales experience is a plus.
• Strong commitment to providing the highest quality care and customer service.
• Excellent communication and listening skills, particularly via the phone.
• Proven track record of managing processes with strong attention to detail.
• Sensitivity to client needs with the ability to express patience and compassion in dealing with them.
• Positive, “can-do” attitude.
• Confidence and creative problem-solving skills.
• Flexibility and availability for schedules to include hours outside of standard work week, possible weekend hours.
• Medical knowledge is preferred.

Benefits and Additional Information

• Dynamic, fun, team-oriented work environment
• Unparalleled company culture
• Local company with soul
• Countless growth and development opportunities
• Flexible Schedules
• Medical, dental and vision insurance
• Mileage Reimbursement at current Federal rate
• Gas reimbursement for those in company cars
• PTO
• Paid Holidays
• Paid Sick Days
• 401K
• And so much more!

About Compassionate Care

Compassionate Care was established in 2003 in Fresno County and has grown into Central California's most trusted home health agency. Compassionate Care provides in-home medical, rehabilitative, and support services by seasoned professionals with comprehensive clinical training and robust hospitality experience.

CompassionateCare.com