Intake Coordinator

Pennant Services; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Emblem Home Health in Phoenix, AZ is seeking an Intake Coordinator to manage patient intake, referrals, and admissions, acting as the first contact for patients and partners. You will verify insurance, coordinate scheduling, and support timely admissions.

You will collaborate with clinical and administrative teams to ensure smooth transitions into home health and ongoing patient access to care.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year in healthcare scheduling or intake preferred.
• Home health experience a plus.
• Excellent communication and customer service skills.

Responsibilities

• Oversee daily patient intake and referral operations.
• Verify insurance and manage authorization.
• Coordinate patient scheduling for timely admissions and visits.
• Optimize clinician schedules balancing patient needs and staffing.
• Serve as primary contact for patients, families, physicians, and referral sources.
• Process and track incoming referrals for onboarding.
• Communicate with clinical and administrative teams to ensure smooth transitions.
• Monitor scheduling changes and resolve conflicts or delays.
• Track referral data and performance metrics.
• Identify opportunities to improve access to care.

Skills

Healthcare scheduling

Intake coordination

Customer service

Communication

Relationship building

Education

High school diploma or equivalent

Job description

Join a Team That Puts YOU First! At Emblem Home Health, we do things differently. Our philosophy is simple: our team comes first. When you feel supported, empowered, and valued, you deliver the kind of care that changes lives. That's why we invest in your growth from day one, through mentorship, ongoing education, and a culture that encourages intelligent risk-taking and innovation. If you're passionate about making a difference and want a career that grows with you, Emblem is the place to be!

Your Impact

As the Home Health Intake Coordinator, you will perform patient intake, referral coordination, and admissions processes. You will serve as the first point of contact for patients and referral partners, ensuring timely admissions, verifying insurance, coordinating care services, and delivering a seamless transition into home health. You will:

• Oversee all daily patient intake and referral operations
• Manage the full intake process, including insurance verification and authorization
• Coordinate and manage patient scheduling to ensure timely admissions, evaluations, and home health visits
• Optimize clinician schedules while balancing patient needs, geographic considerations, and staffing resources
• Serve as a key point of contact for patients, families, physicians, and referral sources
• Receive, process, and track incoming referrals to support efficient patient onboarding
• Communicate with clinical and administrative teams to facilitate smooth transitions into care
• Monitor scheduling changes and proactively resolve conflicts, delays, or coverage concerns
• Track and report referral data, trends, and performance metrics
• Identify opportunities to improve services and patient access to care

Our Commitment to You

• Perform meaningful work focused on improving patient care and outcomes
• Work with a collaborative and mission-driven team that celebrates your success
• Ongoing professional development and training

Our Requirements

• High school diploma or equivalent required
• Minimum of one (1) year of experience in healthcare scheduling, intake, medical office administration preferred
• Home Health experience a plus
• Excellent communication, customer service, and relationship-building skills
• Knowledge of healthcare regulations and business operations
• Current CPR certification

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.