Administrative and Intake coordinator

Deercreekseniorliving; Portland (OR); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Structured training

Growth opportunities

Supportive team environment

Mentorship through The Pennant Group

Job summary

Connected Home Health in the Portland area is seeking a welcoming intake/front-desk coordinator to support patients and families, triage referrals, and help the intake team operate efficiently. Training is provided, and you will grow within a small, mission-driven agency under The Pennant Group.

You’ll gain exposure to multiple functions, maintain a professional office, and contribute to timely access to care while developing essential coordination skills in a medical setting.

Qualifications

• 1-2 years of Home Health or Hospice experience preferred.
• Strong written and oral communication skills in person and over the phone.
• Excellent customer service skills – Able to deal tactfully with patients, family members, community partners, and payors.
• Strong team skills.
• Flexible—responds well to changing priorities and conditions.
• Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

Responsibilities

• Answer phones, greet visitors, and serve as a friendly first point of contact.
• Communicate with patients, families, referral sources, and internal staff.
• Retrieve and triage mail, faxes, and messages.
• Maintain a professional, welcoming office environment.
• Receive and process home health referrals with accuracy and urgency.
• Gather and verify patient information, insurance details, and service needs.
• Coordinate with clinicians, schedulers, and community partners.
• Support a smooth, timely start-of-care process for each patient.
• Learn multiple functions through cross-training (scheduling, insurance verification, reception, etc.).
• Maintain confidentiality and uphold compliance standards.
• Support team communication and workflow.

Skills

Communication

Customer service

Teamwork

Organization

Attention to detail

Scheduling

Job description

Connected Home Health | A Pennant Group Agency If you’re looking for a role where your communication skills, reliability, and people-first mindset truly matter, this may be the perfect fit. We are a small, established home health agency—and part of the Pennant Group, a leadership-focused organization that invests deeply in developing its people. This is more than an intake or front-desk job. It's a chance to become the welcoming face of our agency, support patients and families at pivotal moments, and grow into broader responsibilities within a medical setting.

Why This Role Matters

Intake is where care begins. Every referral represents a patient and family trusting us during a vulnerable time. Your ability to communicate clearly, stay organized, and coordinate details directly impacts access to care and the experience our patients receive. You'll be supported by a small, collaborative team that values professionalism, kindness, and shared success. Many of our leaders started in roles just like this one—so if you’re curious, motivated, and eager to grow, you'll find real opportunity here.

Who Thrives Here

• Communicates clearly, kindly, and professionally
• Enjoys being a steady, reliable presence in the office
• Learns quickly and asks questions when unsure
• Likes structure, checklists, and helping people
• Is comfortable juggling details while staying calm under pressure
• Wants to grow into new responsibilities over time
• Values teamwork, follow-through, and a positive work environment

No prior medical experience is required—we will train the right person.

What You’ll Do

You’ll serve as both a front-desk presence and a key part of our intake team. Your responsibilities will include:

• Customer Service & Front Desk: Answer phones, greet visitors, and serve as a friendly first point of contact
• Communicate with patients, families, referral sources, and internal staff
• Retrieve and triage mail, faxes, and messages
• Maintain a professional, welcoming office environment
• Intake & Referral Coordination: Receive and process home health referrals with accuracy and urgency
• Gather and verify patient information, insurance details, and service needs
• Coordinate with clinicians, schedulers, and community partners
• Support a smooth, timely start-of-care process for each patient
• Administrative Support: Assist with general office tasks and daily operational needs
• Learn multiple functions through cross-training (scheduling, insurance verification, reception, etc.)
• Maintain confidentiality and uphold compliance standards
• Support team communication and workflow

We'll teach you the systems, processes, and software. What we can’t teach is heart, ownership, and professionalism-those are the qualities we’re looking for.

Job Requirements

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

1. 1-2 years of Home Health or Hospice experience preferred.
2. Strong written and oral communication skills in person and over the phone.
3. Excellent customer service skills – Able to deal tactfully with patients, family members, community partners, and payors.
4. Strong team skills.
5. Flexible—responds well to changing priorities and conditions.
6. Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

What We Provide

• Structured training and clear expectations
• A supportive, small-team environment
• Opportunities for growth within a respected healthcare organization
• Mentorship and leadership development through the Pennant Group
• A role where reliability and communication are genuinely valued

Schedule & Pay: Full-time, hourly position In-office during standard business hours Pay dependent on experience (training provided) $25-27/hour based on experience.

Company Information

Connected Home Health is a Home Health Agency servicing the Greater Portland area, including Washington, Multnomah, Clackamas, Columbia, Yamhill, and Marion Counties. By being connected to you and your health care, we help you remain Connected to your community and family by keeping you out of the hospital and in the comfort of your own home. Whether you are recovering from surgery, illness, or living with a chronic disease like Diabetes, Heart Failure, or COPD, we help make hospital visits shorter and less frequent by providing quality health care and compassionate life-changing service. Every member of our team is committed to providing our patients and their families with life-changing service, because that's what we do.

The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.