Intake Manager

Deercreekseniorliving; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

The Pennant Group, Inc. in Chandler, AZ is seeking an Intake Manager to coordinate referrals, communicate with patients, families and referral sources, and supervise intake and scheduling staff to ensure compliant, efficient back‑office operations.

The role emphasizes training, performance development, and process improvements, with responsibility for Homecare Homebase workflows and reporting to support admissions goals while upholding federal, state and agency standards.

Qualifications

• 2–5 years in intake/referrals in home health preferred.
• In-person office setting Monday–Friday with weekend availability as needed.
• Strong written and oral communication; excellent customer service.
• Team leadership; organized and flexible to changing priorities.

Responsibilities

• Plans, organizes and directs staff assignments to complete intake tasks timely and accurately.
• Manages performance development and disciplinary actions for intake + scheduling staff.
• Maintains positive relationships with agency stakeholders and members.
• Provides training on changes, process improvements or feedback.
• Oversees new hire training for intake staff.
• Responds to calls to handle referrals, scheduling, and coordination of details.
• Coordinates field staff by gathering information and supporting workflows.
• Manages Homecare Homebase workflow for Intake, Scheduling or Back-office teams.
• Pulls and reviews intake reporting to meet admissions goals and scheduling workflow.
• Collaborates with agency leadership for additional office support.

Skills

Communication skills

Customer service

Team leadership

Organization

Adaptability

Intake/referrals experience

Tools

Homecare Homebase

Job description

JOB SUMMARY

The Intake Manager communicates and coordinates with patients, families, community liaisons, and referral sources. Process referrals and coordinate patient care. Assist to ensure smooth back office operations. Helps ensure adherence to regulations, policies, and procedures. They are responsible for back-office personnel, directly, and the delegation to and coordination of intake & scheduling personnel evaluations; is responsible for maintaining standards of operation to comply with federal and state regulations and guidelines and Agency specific goals.

DUTIES & RESPONSIBILITIES

• Plans, organizes and directs staff assignments and staff performance to ensure daily referral and intake tasks are completed timely and accurately.
• Assists with performance management and development, and disciplinary actions for intake + scheduling staff, with support from Operations Director as needed.
• Maintains ongoing, positive work relationships with all agency stakeholders and members.
• Prepares or assists in staff meetings and provides training to all intake staff concerning pertinent changes, process improvements or implementation of feedback.
• Is responsible for oversight and implementation of new hire training for intake staff.
• Respond to incoming phone calls to handle referrals, scheduling, and coordination of details to support field staff, patients, families, and referral sources.
• Assist field staff by gathering and verifying information, coordinating schedules, and supporting workflow processes.
• Responsible for Homecare Homebase workflow appropriate to the Intake, Scheduling, or Back-office team roles.
• Responsible for pulling and reviewing intake reporting related to daily, weekly or monthly admissions goals, scheduling workflow, and daily performance.
• Work with agency leadership to provide other types of office support as needs dictate.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• 2-5 years of experience, preferably in intake/referrals in a home health environment preferred.
• In-Person office setting Monday - Friday with availability to support on weekends as needed.
• Strong written and oral communication skills in person and over the phone.
• Excellent customer service skills
• Strong team leadership skills
• Organized
• Flexible-responds well to changing priorities and conditions

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Emblem Healthcare is comprised of people who are committed to serving others. We understand that home health and hospice services are a benefit that is not ours, but yours. We're here to serve you and your family in a way that is life changing. It is our privilege to walk this journey with you.

We call Chandler, AZ home; however, we service all of Maricopa County, having satellite offices in multiple locations.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.