Intake Coordinator

Immediate-Homecare-; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

Insurance (medical/dental/vision/life)

Paid holidays/PTO/401(k) match

Career growth

Collaborative environment

Work‑life balance

Job summary

CareRing Health, LLC is seeking an Intake Coordinator to collect and verify admissions data, coordinate with referral sources, and manage patient insurance information. The role requires attention to detail, strong communication, and experience with EMR systems. The position offers a collaborative environment with opportunities for professional growth.

The intake team collaborates with facilities and providers to ensure timely scheduling and accurate paperwork. Equal opportunity employer.

Qualifications

• HS diploma or equivalent; an Associate's degree is preferred.
• Active RN or LPN license.
• 2+ years of experience in a similar intake role.
• Knowledge of Medicare, Medicaid, PPO, HMO and Advantage plans.

Responsibilities

• Collect and verify intake data for admissions per SOP.
• Obtain demographic, financial, clinical data via interviews with referral sources.
• Verify patient insurance through payer websites and calls.
• Perform clerical work and document management.
• Prepare and maintain patient charts in non-clinical functions.
• Track new patients and status of paperwork and benefits in EMR.
• Update EMR systems timely and accurately.
• Coordinate facilities, hospitals, and referrals to schedule providers.
• Maintain geographic scheduling for assigned practices.
• Answer phones to promote admission efficiency and report issues to supervisor.
• Log referrals and compile monthly statistics.
• Represent department in a professional manner and attend meetings.
• May perform other duties as needed.

Skills

Excellent communication

Organization/time-management

Customer service

Education

High school diploma or equivalent

Associate’s degree preferred

RN or LPN license

2+ years of intake experience

Tools

Office 365

Job description

Overview

We are a leading provider of home health services throughout Pennsylvania. Our mission is to provide exceptional homecare services to patients who need our help the most.

We are seeking talented, passionate individuals to join our team as Intake Coordinators and help our patients live happier and healthier lives.

What We Offer*:

We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:

• Make a difference every day in the lives of those who need our help the most
• Competitive pay
• Paid on a weekly basis
• Medical/dental/vision/life insurance
• Paid holidays/PTO/401(k) match
• Career growth opportunities
• Great and collaborative work environment
• Work‑life balance

Responsibilities

• Ensure all intake data for admissions requests are collected, completed, and communicated according to the established standard operating procedures and in compliance with all regulatory requirements
• Obtain all necessary information (e.g., demographic, financial, clinical, and other pertinent data) through contact and/or interview with referral agency, patient, and/or patient representative
• Verify patient insurance through payer websites, phone calls and any other means available
• Perform clerical work (e.g., document management)
• Prepare and maintain patient charts as per non-clinical functions
• Utilize appropriate systems to track all incoming new patients and the status of their paperwork and benefits information
• Maintain and update EMR platforms appropriately and in a timely manner
• Coordinate the facilities, hospitals, and other referral sources to ensure accurate and timely information is received and the patient is promptly scheduled with an appropriate provider
• Maintain geographic scheduling for assigned practice/providers
• Promote efficiency of admission process by answering phones and reporting issues to supervisor as needed
• Track all referrals in the computer system and compile statistics monthly and/or as requested.
• Represent department and organization in a professional and positive manner
• Participate in scheduled department meetings
• May perform other duties as needed and/or assigned

Qualifications

Education and Experience

• High school diploma or equivalent, Associate’s degree preferred
• Active state RN or LPN license
• Two years or more of experience in similar role preferred
• Possess extensive knowledge of all types of insurances such as Medicare, Medicaid, PPO, HMO, and Advantage plans

Skills and Abilities

• Excellent communication and customer service skills
• Excellent organizational and time-management skills
• Proficiency with Office 365 suite

*Eligibility for certain benefits may depend on employment status

CareRing Health, LLC is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.