Intake Coordinator

Family Paramount Hospice LLC; Naperville (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Job summary

Family Paramount Hospice LLC in Naperville, IL is seeking an Intake Coordinator to serve as the first point of contact for patients and families navigating end-of-life care. The role focuses on a compassionate admissions process, coordinating with clinicians and facilities to gather information and explain hospice services.

The ideal candidate will have experience in hospice or healthcare intake, strong communication and organizational skills, and the ability to manage multiple referrals in a

Qualifications

• Previous experience in hospice, home health, or healthcare intake/admissions preferred.
• Familiarity with hospice regulations and insurance verification.
• Excellent communication and compassionate, patient-centered approach.
• Strong organizational skills to manage multiple referrals.

Responsibilities

• Manage the hospice intake process from initial referral through patient admission.
• Coordinate with physicians, hospitals, skilled nursing facilities, and care teams to gather clinical information.
• Communicate compassionately with patients, families, and caregivers to explain hospice services and eligibility.
• Verify insurance benefits, including Medicare, Medicaid, and private insurance for hospice coverage.
• Maintain accurate and timely documentation within the electronic medical records (EMR) system.
• Collaborate with clinical and administrative staff to ensure seamless care transitions.
• Track and follow up on pending referrals to maximize timely patient enrollment.

Skills

Communication skills

Interpersonal skills

Organizational skills

Compassionate approach

Education

High School Diploma or equivalent

Tools

EMR systems

General computer applications

Job description

Benefits:

Employee discounts

Health insurance

Paid time off

About the Role:

Family Paramount Hospice LLC is looking for a compassionate and organized Intake Coordinator to join our dedicated team in Naperville, IL. In this vital role, you'll be the first point of contact for patients and families navigating one of life's most sensitive transitions, ensuring a smooth and supportive admissions process. If you're passionate about making a meaningful difference in end-of-life care, we want to hear from you.

Responsibilities:

Manage the hospice intake process from initial referral through patient admission

Coordinate with physicians, hospitals, skilled nursing facilities, and care teams to gather clinical information

Communicate compassionately with patients, families, and caregivers to explain hospice services and eligibility

Verify insurance benefits, including Medicare, Medicaid, and private insurance for hospice coverage

Maintain accurate and timely documentation within the electronic medical records (EMR) system

Collaborate with clinical and administrative staff to ensure seamless care transitions

Track and follow up on pending referrals to maximize timely patient enrollment

Requirements:

Previous experience in hospice, home health, or healthcare intake/admissions strongly preferred

Familiarity with hospice regulations, Medicare/Medicaid eligibility, and insurance verification

Excellent communication and interpersonal skills with a compassionate, patient-centered approach

Strong organizational skills with the ability to manage multiple referrals simultaneously

Proficiency with EMR systems and general computer applications

Ability to work effectively in a fast-paced, emotionally sensitive environment

High School Diploma or equivalent

About Us:

Family Paramount Hospice LLC is a trusted provider of compassionate end-of-life care serving patients and families in the Naperville, IL area. We are committed to delivering dignified, patient-centered hospice services that bring comfort and peace during life's most profound moments. Our team is driven by a shared mission of care, and we foster a supportive, collaborative workplace where every employee's contribution truly matters.