Hospice Intake Coordinator

Trinity Hospice; San Antonio (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

7 paid holidays annually

Birthday paid day off

Comprehensive benefits package

401(k) retirement plan with company-m?

Continuing education support

Wellness programs

Job summary

Trinity Hospice is seeking a Hospice Intake Coordinator to facilitate referral intake, coordinate care with the interdisciplinary team and patients and families. You will create and maintain patient charts in Consolo EMR, verify insurance benefits, and ensure all orders and forms are uploaded.

This role supports ongoing marketing and staff collaboration, with strong emphasis on communication and documentation accuracy.

Qualifications

• One year general office experience in the healthcare industry.
• Experience in the hospice space preferred.
• Proficient with Google Suite.
• Knowledge of medical terminology.
• Strong interpersonal and organizational skills.
• Valid and current auto liability insurance.
• High school diploma required; Bachelor's preferred.

Responsibilities

• Receives and documents new referrals in a timely manner.
• Verifies Medicare, Medicaid, and private insurance benefits timely.
• Ensures physician orders, H&Ps and transfer docs are provided for clinical approval.
• Creates patient chart in EMR (Consolo).
• Notifies clinical team of pending admissions.
• Uploads all orders, docs, and intake forms to the patient chart.
• Maintains referral log and End of Day report daily.
• Verifies benefits for private insurance patients monthly.
• Assists in ordering equipment as directed by the DON/PCMs.
• Attends weekly/monthly marketing and staff meetings.
• Prepares consent and admission packets.
• Provides effective communication to patients, staff, and referral sources.
• Participates in the Agency’s QAPI program.

Skills

Interpersonal skills

Organizational skills

Medical terminology

Google Suite

Office experience in healthcare

Hospice space experience

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Consolo EMR

Google Suite

Job description

Employee Type FT Non-Exempt

Description

Job Summary:

The primary function of the Hospice Intake Coordinator role is to facilitate the referral intake process, coordinate care with the interdisciplinary team and the patient and their family, and the referral source.

A Day in the Life:

• Receives and appropriately documents new referrals in a timely manner
• Verifies Medicare, Medicaid, and private insurance benefits timely
• Ensures all physician orders, H&Ps and transfer documentation have been provided from referral source and ensures clinical documentation is reviewed by the DON and/or PCMs for clinical approval
• Creates patient chart in EMR software (Consolo)
• Notifies clinical team of pending admissions
• Ensures all physician orders, H&Ps, transfer documentation, and intake forms have been uploaded to the patient’s chart
• Maintains referral log and sends out the End of Day report daily
• Verifies benefits for private insurance patients monthly
• Assists in ordering equipment as directed by the DON and/or PCMs
• Attends weekly and monthly marketing and all staff meetings
• Prepares consent and admission packets
• Provides effective communication to patients/clients, staff members, other health care professionals and referral sources.
• Participates in the Agency’s QAPI program.

Qualifications:

• A High School Diploma, with a Bachelor’s Degree preferred
• One year general office experience in the healthcare industry required with experience in the hospice space preferred.
• Computer skills using the Google Suite
• Excellent interpersonal and organizational skills.
• Knowledge of medical terminology
• Valid and current auto liability insurance.
• 7 paid holidays annually, plus a paid day off for your birthday
• Comprehensive benefits package with a variety of insurance plan options
• 401(k) retirement plan with company matching contributions
• Support for continuing education and professional development credits
• Additional employee benefits and wellness programs