Intake Coordinator

Jobtailor; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor in Las Vegas, NV seeks a detail‑oriented patient intake specialist responsible for collecting intake information, verifying insurance, and processing authorizations to ensure timely treatment.

The role requires strong customer service, familiarity with coding, and the ability to manage multiple priorities in a fast‑paced environment; bilingual Spanish is a plus.

Qualifications

• Minimum one year of customer service experience.
• Excellent interpersonal relations and communication skills.
• Ability to work in time‑sensitive situations.
• Ability to manage multiple priorities simultaneously.
• Prompt, accountable decision making under pressure.
• Proficiency with computers and word processing.
• Preferred: Medicare/Medicaid and other insurances experience.
• Preferred: CPT/HCPCS/ICD coding knowledge; medical terminology.

Responsibilities

• Talk to referral sources and collect patient intake information.
• Enter intake data into the computer system and complete initial authorization.
• Verify insurance and determine benefits or self-pay status.
• Provide telephone and in‑person customer service and respond promptly to requests.
• Coordinate with facility departments to ensure proper treatment and workflows.
• Maintain privacy and confidentiality per policies and regulations.
• Obtain insurance eligibility and benefits information; notify insurers of arrival as needed.
• Translate diagnoses into ICD-9/ICD-10 codes for HME Support Services.

Skills

Customer service

Interpersonal communication

Time management

Decision making

Stress management

Bilingual Spanish speaking

Tools

Centricity

IDX

Job description

• Talk to referral sources
• Collect and enter patient intake information into the computer system
• Complete the intake process and initial authorization
• Verify insurance and determine benefits or self-pay status
• Provide excellent telephone and in‑person customer service
• Answer and return telephone calls promptly and courteously
• Triage phone calls as appropriate
• Respond to requests accurately and timely
• Coordinate with facility departments to ensure patients receive appropriate treatment
• Organize daily activities to ensure department functions meet accepted standards
• Establish and maintain effective internal and external working relationships
• Comply with information privacy and confidentiality policies and regulations
• Obtain insurance eligibility and benefits information using phone and online resources for HME Support Services
• Maintain authorizations and notify insurance companies of patient arrival as needed
• Complete eligibility and authorization requirements within required timeframes
• Translate physician narrative diagnoses into ICD-9 or ICD-10 codes for HME Support Services
• Maintain management‑established productivity levels when completing orders

Requirements

• One year of customer service experience
• Excellent interpersonal relations and communication skills
• Experience working effectively in time‑sensitive situations
• Ability to handle multiple priorities simultaneously
• Ability to make prompt, accountable decisions
• Ability to work under stress
• Computer and word‑processing skills
• Preferred: One year of experience with Medicare/Medicaid and other commercial insurances, preauthorization, and utilization management
• Preferred: Experience with Centricity/IDX
• Preferred: Knowledge of Intermountain Healthcare's computer systems
• Preferred: Bilingual Spanish speaking
• Preferred: Admitting, billing, collection, and/or insurance verification experience
• Preferred: Knowledge of CPT/HCPCS/ICD-9/ICD-10 codes
• Preferred: Medical terminology
• Ability to see and read information, labels, documents, and monitors
• Ability to verbally communicate and hear and understand spoken information quickly and accurately
• Manual dexterity for frequent computer use and typing

Core Competencies

Demonstrates expertise in patient intake processes, insurance verification, and medical coding, while providing exceptional customer service in a fast‑paced environment. Proficient in managing multiple priorities and maintaining compliance with privacy regulations.

Highest-signal resume keywords

• Patient Intake Process
• Insurance Verification
• ICD-9/ICD-10 Coding
• Customer Service Experience
• Bilingual Spanish Speaking

ATS Optimization Keywords

Hard Skills

• ICD-9 Coding
• ICD-10 Coding
• Insurance Verification
• Preauthorization
• Utilization Management
• Computer Skills
• Word‑Processing Skills
• Medical Terminology
• CPT Coding
• HCPCS Coding

Soft Skills

• Interpersonal Relations
• Communication Skills
• Decision‑Making
• Time Management
• Stress Management

Industry Keywords

• Medicare
• Medicaid
• Billing
• Collection
• Insurance Verification
• Information Privacy
• Confidentiality Policies

Tools & Technologies

• Centricity
• IDX
• HME Support Services