Intake Coordinator

Jobtailor; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Colorado Springs is seeking a healthcare administrative professional to manage intake, verify insurance, and coordinate referrals across multiple departments. You will handle high-volume calls, document patient information in EMR systems, and support regulatory compliance while maintaining patient confidentiality.

The role emphasizes accurate data entry, attention to detail, and teamwork with clinicians to ensure timely care.

Qualifications

• 1+ years of experience in a healthcare environment.
• Hands-on experience with multiple insurance providers and plans.
• Proficiency with EHR systems and data entry platforms.
• Strong communication with empathy and professionalism.
• Associate’s degree or equivalent in related work experience.
• 1+ year in a healthcare administrative role.
• Knowledge of medical terminology.
• Proficiency in Windows, Word, and Excel.

Responsibilities

• Answers incoming calls for referrals, intakes, and readmissions; directs inquiries appropriately.
• Collects demographic data, checks insurance eligibility, and ensures regulatory compliance.
• Data enters patient information into referral tracking tools and EMR systems.
• Performs outbound calls to referral sources to obtain required documentation.
• Collaborates with clinicians to ensure timely patient care.
• Monitors referral portal for timely reviews and updates.
• Serves as point of contact between clinical, intake, and referral sources.
• Ensures issue resolution and completes all paperwork or documentation.
• Participates in training and keeps HIPAA confidentiality at all times.

Skills

Data Entry

Insurance Verification

Referral Tracking

Regulatory Compliance

Communication

Patient Confidentiality

Microsoft Excel

Microsoft Word

Healthcare Terminology

Education

Associate’s Degree or Equivalent Experience

Tools

Referral Tracking Tools

Electronic Medical Records (EMR) Systems

Windows Proficiency

Job description

• Answers all incoming calls including but not limited to intake of new referrals, resumptions of care and readmissions for home health services. Directs other inquiries to the appropriate person or department.
• Collects appropriate demographic information, checks insurance eligibility, and collects required documentation to ensure regulatory compliance with Medicare and Medicaid.
• Accurately data enter patient information into referral tracking tools and multiple EMR systems.
• Performs outbound calls to referral sources, providers, and patient facilities to ensure collection of required documentation.
• Collaborates with internal clinicians to ensure timely adherence to patients care needs.
• Works with multiple departments to ensure coordination of care.
• Monitors referral portal regularly to ensure the timely review of new referrals and continued communication.
• Serves as point of contact between clinical, intake and referral sources via e-mails and calls.
• Reviews department for process improvement efforts.
• Assists with managing the workload to ensure that referrals are handled in a timely manner.
• Ensures issue resolution with referrals and referral sources.
• Complete and manage all paperwork or supportive documentation.
• Participate in departmental, clinical and company meetings as requested.
• Participate in required training including, but not limited to, in-service and educational programs.
• Adheres to HIPAA laws and maintains patient confidentiality at all times.
• Performs other duties as assigned.

Requirements

• 1+ years of experience working in a healthcare environment (home health experience is a major plus).
• Hands-on experience navigating, verifying, and working with a variety of different insurance providers and plans.
• High proficiency in adopting and using healthcare technology, electronic health records (EHR) systems, and data entry platforms.
• A passionate, patient-first mindset with exceptional communication skills to handle high-volume interactions with empathy and professionalism.
• Associate’s degree or equivalent in related work experience
• 1+ year experience in a healthcare administrative role
• Knowledge of medical terminology
• Proficiency in Windows environment, with emphasis on Word and Excel

Core Competencies

Demonstrates expertise in healthcare administration, including patient intake, insurance verification, and compliance with regulatory standards. Proficient in electronic health records (EHR) systems and data entry, with a strong focus on communication and coordination of care.

Highest-signal resume keywords

• Healthcare Administration Experience
• Insurance Verification
• Electronic Health Records (EHR) Proficiency
• Patient Communication Skills
• Medical Terminology Knowledge

ATS Optimization Keywords

Hard Skills

• Data Entry
• Insurance Eligibility Verification
• Referral Tracking
• Regulatory Compliance
• Process Improvement
• Documentation Management
• Healthcare Technology Adoption
• Windows Proficiency
• Microsoft Word Proficiency
• Microsoft Excel Proficiency

Soft Skills

• Empathy
• Professionalism
• Collaboration
• Communication

Certifications & Qualifications

• Associate’s Degree or Equivalent Experience

Industry Keywords

• Home Health Services
• HIPAA Compliance
• Patient Confidentiality
• Healthcare Environment

Tools & Technologies

• Referral Tracking Tools
• Electronic Medical Records (EMR) Systems