Intake Coordinator

HCA Healthcare; Greenwood Village (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Wellbeing support

PTO & leave

401k matching

Tuition assistance

Job summary

HealthONE Hospice & Family Care, part of HCA Healthcare, seeks an Intake Associate to ensure a seamless transition from acute care to home health. You will process referrals, admissions, and communicate with patients and vendors to support customer satisfaction.

The role requires a High School Diploma and at least two years of office experience, with potential cross-training in Scheduling and Customer Service.

Qualifications

• High School Diploma required; an Associate or Bachelor's degree is preferred.
• Minimum of two years of office experience.

Responsibilities

• Receives referrals from physicians and facilities and initiates the intake process.
• Reviews, approves and coordinates referrals toward the care team.
• Enters new patient records ensuring accuracy of all patient demographic information.
• May perform eligibility/insurance verification.
• Communicates with patients and vendors to ensure customer satisfaction.

Education

High School Diploma

Associate/Bachelor preferred

Job description

Hourly Wage Estimate: $18.87 - $26.42 / hour

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you have the career opportunities as a Intake Coordinator you want with your current employer? We have an exciting opportunity for you to join HealthONE Hospice & Family Care which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

Job Summary

The Intake Associate acts as a liaison to ensure a seamless transition from the acute care setting to home healthcare. Key responsibilities include processing referrals and admissions, as well as communicating directly with patients and vendors to ensure customer satisfaction. Responsibilities include, but are not limited to, managing the intake process for Home Health, setting up patient account information, and facilitating face-to-face physician encounter visit.

Essential Functions

1. Receives referrals from physicians and facilities and initiates the intake process.

2. Reviews, approves and coordinates all referrals directed toward assigned care team. Manages all

assigned intake/admission EMR workflow for Home Health patients (initial referrals, physician

verification, etc.) per assigned care team.

1. Provides daily reporting to care team regarding pending admissions, new admission and

outstanding (open) items.

1. Enters new patient records ensuring accuracy of all patient demographic information.

2. May perform eligibility/insurance verification.

3. Obtains initial payer source eligibility verification upon intake/referral and coordinates indicated

follow-up necessary to adequately communicate the patient’s expected out-of-pocket expense for

services.

1. Attends regular interdisciplinary team meetings for purposes of identifying new admissions and

recertifications.

1. Builds and maintains positive relationships and rapport with colleagues, patients and their family

members and community personnel.

1. Adheres to communication guidelines established by HCA Healthcare at Home and local and

regional management.

1. Provides professional customer service to colleagues, patients, physicians, and other referral

sources.

1. Maintains a safe and clean work area and adheres to facility/corporate safety standards.

2. Adheres to established confidentiality standards as required by HCA Healthcare at Home and

HIPAA and patient information privacy requirements.

1. Completes special projects as assigned by the management team.

2. Performs other duties as assigned, to include being cross-trained in the functions of Scheduling,

Document Control, and Customer Service and providing support in any of these areas as needed.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to

represent a comprehensive list of responsibilities. Colleagues should perform all duties as assigned by his/ her supervisor.

Education and Experience

High School Diploma required. Associate/Bachelor preferred. A minimum of two years of experience in an office

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Hospice & Family Care provides physical, emotional, and spiritual support for patients and families. We help navigate each step of their hospice journey. Our Care teams include physicians, nurses, therapists, hospice aides and social workers. Also, music therapists, spiritual counselors, volunteers and bereavement specialists are part of the care team. Our services include regular scheduled visits and on-call support. Patients can receive hospice care at home or a skilled nursing center. Hospice care is also available at an independent or assisted living community or a hospital. We are committed to ensuring our patients have the fullness of life, dignity and the respect they deserve. HCA Healthcare raises the bar on what comprehensive hospice care looks like. Just like family, we pull together to care for and support our patients and each other.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Intake Coordinator opening

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.