INTAKE COORDINATOR

Hospice Home Care; Little Rock (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and dental benefits

Short- and long-term disability

Life insurance

Paid time off

401(k) program

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Vendor discounts

Job summary

Hospice Home Care is seeking an Intake Coordinator to manage insurance claims evaluation, processing, and verification of eligibility to ensure timely preauthorization and referrals for hospice services. You will coordinate communication with insurers, patients, and providers, maintain accurate data, and support HIPAA-compliant workflows.

The role emphasizes accuracy, independent work within a team, and the ability to prioritize tasks in a fast-paced healthcare environment.

Qualifications

• Must have a high school diploma or GED; associates preferred.
• Minimum of one year in medical billing or medical insurance verification in hospice.
• Valid driver's license, auto insurance, and reliable transportation.
• Knowledge of Medicare, Medicaid, and commercial carriers.
• Ability to handle confidential information; self-starter and team player.
• Ability to prioritize and organize workload; meet deadlines.
• Excellent verbal and written communication; proficient in MS Office.

Responsibilities

• Prompt and accurate communication with insurance companies, patients, providers, and other staff
• Review claims to ensure reimbursement requirements are met
• Verification of patient information
• Documentation of patient responsibility
• Accurate keying of data
• Update accounts as necessary
• Research and follow-up on denials
• Scan, upload, and email documents as needed to complete processes
• Maintain patient information in accordance with HIPPA and company standards
• Make recommendations for resolution
• Cross-train in and perform other functions within the department as needed

Skills

Insurance verification

Medical billing

Communication skills

Time management

Education

High School diploma or GED

Associates Degree in Medical Office and Billing

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

The Intake Coordinator is responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims. This position will also manage the coordination of timely verification of eligibility by obtaining insurance benefits and confirming preauthorization and referral requirements are met prior to the delivery of hospice and palliative services. This is designated as a safety sensitive position.

• Medical and dental benefits
• Short- and long-term disability
• Life insurance
• Paid time off
• 401(k) program
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)

Our Company

Hospice Home Care

Overview

The Intake Coordinator is responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims. This position will also manage the coordination of timely verification of eligibility by obtaining insurance benefits and confirming preauthorization and referral requirements are met prior to the delivery of hospice and palliative services. This is designated as a safety sensitive position.

Our comprehensive benefits include:

• Medical and dental benefits
• Short- and long-term disability
• Life insurance
• Paid time off
• 401(k) program
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Vendor discounts

Responsibilities

• Prompt and accurate communication with insurance companies, patients, providers, and other staff
• Review claims to ensure reimbursement requirements are met
• Verification of patient information
• Documentation of patient responsibility
• Accurate keying of data
• Update accounts as necessary
• Research and follow-up on denials
• Scan, upload, and email documents as needed to complete processes
• Maintain patient information in accordance with HIPPA and company standards
• Make recommendations for resolution
• Cross-train in and perform other functions within the department as needed

Qualifications

• High School diploma or GED required: Associates Degree in Medical Office and Billing preferred
• Minimum of one (1) year experience in medical billing or medical insurance verification in a hospice environment
• Must have valid driver’s license, auto insurance, and reliable transportation
• Strong knowledge of health insurance plans including Medicare, Medicaid, and commercial carriers
• Ability to handle confidential information
• Self-starter that is comfortable working independently as well as a part of a team
• Ability to prioritize and organize workload effectively, ensuring completion of task within specified timeframes
• Ability to successfully handle workflow demands
• Excellent verbal and written communication skills
• Proficiency in Microsoft Word, Excel, and Outlook

About Our Line Of Business

Hospice Home Care, an affiliate of Adoration Health, focuses on providing hospice care to local patients and their families. We concentrate on managing a patient’s pain and other symptoms first and foremost, while also providing emotional and spiritual support to the family. The holistic care approach to providing hospice services by the entire care team sets Hospice Home Care apart. We believe the quality of life to be as important as length of life. Hospice Home Care offers routine home care, respite, general inpatient care, and continuous care. For more information, please visit www.hospicehomecare.com . Follow us on Facebook and LinkedIn .