Intake & Client Relations Specialist

Help at Home; Columbus (OH); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Wellness programs

Flexible options

Job summary

Help at Home in Columbus seeks an Intake Client Associate to cultivate relationships with clients and drive growth. You will act as a trusted advisor, ensuring smooth admissions and onboarding for services.

Key duties include maintaining client communications, coordinating with case managers, and supporting team onboarding. A high school diploma and client-services experience are preferred; Salesforce and Office skills are valued.

Qualifications

• High school diploma or GED required with healthcare client-facing experience preferred.
• Experience in intake processes or client services helps in this role.
• Proven ability to manage multiple accounts and priorities with care.

Responsibilities

• Cultivate and maintain relationships with key clients to drive account growth.
• Represent Help at Home in the community and support business development.
• Ensure clear communication channels and streamlined operations.
• Onboard, train, and mentor Intake Client Associates and align practices.
• Collaborate with recruiting and onboarding teams to standardize processes.
• Performs other duties as assigned.

Skills

Client relationship building

Communication

Time management

Mentorship

Leadership

CRM proficiency

Education

High School Diploma or GED

2 years in client services

Tools

Salesforce

Microsoft Office

Job description

Help at Home in Columbus seeks an Intake Client Associate to cultivate relationships with clients and drive growth. You will act as a trusted advisor, ensuring smooth admissions and onboarding for services.

Key duties include maintaining client communications, coordinating with case managers, and supporting team onboarding. A high school diploma and client-services experience are preferred; Salesforce and Office skills are valued.