Intake & Client Experience Coordinator

ADP, Inc.; Anchorage (AK); On-site; USD 28,000 - 36,000; Full time

Job summary

Automatic Data Processing, Inc. in Anchorage, AK is seeking a Client Care Specialist One (CCS1) to coordinate the intake process for new and returning clients.

You will manage referrals, collect information, verify financial details, and schedule appointments, acting as a liaison among clients, programs, and billing. This patient-facing role balances customer service with operational policy, ensuring clear understanding of anticipated costs of care before scheduling intake.

Qualifications

• High School Diploma or GED required.
• Minimum two years’ Medicaid billing and QA experience.
• Excellent writing and communication skills.
• Ability to pass a criminal background check and have a valid Alaska driver’s license.

Responsibilities

• Coordinate intake process for new and returning clients.
• Manage referrals, collect client information, verify financial details.
• Schedule appointments and telehealth logistics.
• Communicate with clients, guardians, referrals, programs, and billing.
• Ensure cost of care is understood before intake.
• Scan and file documents into the EHR; maintain confidentiality.

Skills

Customer service

Communication

Writing

Decision making

Flexibility

Travel

Criminal background check

Driver's license

Education

High School Diploma/GED

Health information management background preferred

Job description

Automatic Data Processing, Inc. in Anchorage, AK is seeking a Client Care Specialist One (CCS1) to coordinate the intake process for new and returning clients.

You will manage referrals, collect information, verify financial details, and schedule appointments, acting as a liaison among clients, programs, and billing. This patient-facing role balances customer service with operational policy, ensuring clear understanding of anticipated costs of care before scheduling intake.