Client Care Coordinator II - Intake & Scheduling

Automatic Data Processing, Inc.; Anchorage (AK); On-site; USD 31,000 - 40,000; Full time

Job summary

Automatic Data Processing, Inc. in Anchorage, AK is seeking a Client Care Specialist Two (CCS2) to coordinate the intake process for new and returning clients.

The role balances customer service with policy, handles referrals, collects information, verifies financial details, and schedules appointments. You will liaise with clients, guardians, programs, and billing to ensure insurance benefits and costs are understood before program intake, and you will support data entry into the EHR and

Qualifications

• High school diploma or GED required.
• Experience with Medicaid regulations, billing, and QA preferred.
• Strong written and verbal communication, and customer service.

Responsibilities

• Coordinate intake process and manage referrals and enrollment.
• Input client data and verify eligibility and financial details.
• Communicate with clients, guardians, referral sources, and billing.
• Schedule assessments and program intakes; support telehealth logistics.

Skills

Customer service

Communication skills

Written communication

Decision making

Education

High School Diploma or GED

Health information management education preferred

Job description

Automatic Data Processing, Inc. in Anchorage, AK is seeking a Client Care Specialist Two (CCS2) to coordinate the intake process for new and returning clients.

The role balances customer service with policy, handles referrals, collects information, verifies financial details, and schedules appointments. You will liaise with clients, guardians, programs, and billing to ensure insurance benefits and costs are understood before program intake, and you will support data entry into the EHR and