Intake & Care Coordination Specialist (Home Health)

CareAparent; Woodbury (MN); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

PTO

401(k) with employer match

Health insurance

Dental insurance

Vision insurance

Short-term disability

HSA options

Job summary

CareAparent is seeking a full-time Intake Coordinator II in Minnesota to coordinate referrals, admissions, medical orders, insurance verifications, and client activities to ensure quality home health services. This key liaison role connects referral sources, clients, and CareAparent teams.

Responsibilities include processing referrals, entering data into EMR, ensuring eligibility, and coordinating communications across departments. Weekend/on-call duties may be required.

Qualifications

• Experience in healthcare intake, admissions, referral coordination.
• Medicare intake experience preferred.
• Home care experience preferred.
• Familiarity with medical terminology.
• Good computer skills and EMR experience.
• Good understanding of Prior Authorizations, Insurance and Payor types.
• Certified Medical Assistant (CMA) preferred.
• All new hires must pass a background check prior to employment.

Responsibilities

• Functions as liaison for referral partners and sources to staff, clients, families, internal departments, medical community, and other community agencies to ensure timely response and professional communication.
• Reviews, distributes, and follows up on all inbound and outbound faxes in a timely and professional manner.
• Processes clinical data including but not limited to computer entry of referral data, medication information, and faxed orders for home health and hospice services.
• Answers, screens, and evaluates all new and existing referrals.
• Receives, evaluates, and responds to all incoming referrals for new and existing clients.
• Gathers all necessary information and documentation relevant to client; verifies coverage and insurance eligibility; obtains initial reimbursement authorizations/pre-authorizations; and obtains all paperwork required prior to initial assessment.
• Provides feedback to all referral sources about referral outcomes, services arranged, or reasons for not admitting the client.
• Inputs client information into EMR system including demographics, documentation, billing authorizations, medications, allergies, and other medical information.
• Inputs data into tracking systems and spreadsheets daily to ensure streamlined communication between all departments and teams.
• Communicates information to inquiries, referral sources, referral partners, and clients regarding services, status updates, care delivery process, and client-specific care; serves as a resource to agency staff.
• Creates client care plans and binders required by state and license regulations.
• Takes, answers, and responds to client requests, concerns, complaints, and inquiries in a timely manner.
• Builds, nurtures, and maintains relationships and trust with clients and referral sources/partners.
• Performs clerical duties including faxing, filing, scanning, and maintaining organization of client files.
• Performs other duties as assigned by supervisor including scheduling clinicians and on-call duties on weekends, after hours, and/or holidays.

Skills

Healthcare intake experience

Medicare intake experience

EMR proficiency

Insurance & prior authorizations

Medical terminology

Education

CMA preferred

Tools

EMR system

Job description

CareAparent is seeking a full-time Intake Coordinator II in Minnesota to coordinate referrals, admissions, medical orders, insurance verifications, and client activities to ensure quality home health services. This key liaison role connects referral sources, clients, and CareAparent teams.

Responsibilities include processing referrals, entering data into EMR, ensuring eligibility, and coordinating communications across departments. Weekend/on-call duties may be required.